End User Support Specialist (Sale)

End User Support Specialist (Sale)

15 Sep
|
eJAmerica
|
Sale

15 Sep

eJAmerica

Sale

Location:Victoria, Australia
Work Mode:Onsite / Field Deployment
Position Overview
We are looking for 4+ yearsexperienced EUC Deployment Support Engineersto support a large-scale end-user computing and device deployment program across multiple locations in Victoria.
The role will involve onsite deployment, device swaps, Windows configuration, application validation, troubleshooting, asset management, and first-line technical support.
Candidates must be comfortable working extended hours, travelling between project locations, and performing hands‐on deployment activities.
Key Responsibilities
Performlaptop and desktop device swaps and deployments.
Stage, rebuild, re-image, and configure Windows devices.
Set up and configureWindows Hello.
ValidateOutlook/Email, Microsoft Teams, SharePoint, and other business applications.
Configurenetwork drives and printer mappings.
Collect, configure, and deployYubiKeysand other authentication devices.
Deploy and supportkiosk and shared devices.
Perform application and device validation following deployment.
Troubleshoot and resolve first-line Windows, hardware, software, and connectivity issues.
Maintain accurateasset tracking, deployment records, and documentation.
Coordinate device movements between staging areas, hubs, and remote locations.
Work closely with project, EUC, infrastructure, and onsite support teams.
Travel between multiple locations as required during the rollout.
Mandatory Requirements
Candidates must meet the following requirements:
Must be based in Victoria, Australia.




Must hold avalid Australian driver's licenceand be comfortable driving between project locations.
Willingness to work***** hour shifts and extended hourswhen required.
Strong hands‐on experience in:
EUC / End User Computing
Desktop deployment and support
Device staging and imaging
Solid customer service and communication skills.
Ability to work independently in an onsite/field environment.
Comfortable travelling and working across multiple sites.
Ability to handle physically demanding deployment activities, including moving and replacing IT equipment where required.
Preferred Experience
Experience with Windows ***** deployment, imaging, and configuration.
Knowledge ofMicrosoft 365 applications, including Teams and SharePoint.
Experience with device authentication technologies such asWindows Hello and YubiKey.
Experience with kiosks, shared devices, or dedicated-purpose devices.
Experience with enterprise asset management and deployment documentation.
Previous experience working in large corporate or industrial environments is desirable.
Project Locations
Resources may be required to work across the following locations:
Docklands
Long Island Point (LIP)
Longford Gas Plant
Sale
Barry Beach Marine Terminal
Heliport
Device staging, rebuilding, and re-imaging activities will primarily be conducted from theDocklands and Longford build rooms.
Travel Requirements
This is afield-based onsite deployment role.
Engineers must be willing and able to travel betweenDocklands, Long Island Point, Longford, Sale, Barry Beach Marine Terminal, and Heliportbased on project requirements.
#J-*****-Ljbffr

📌 End User Support Specialist (Sale)
🏢 eJAmerica
📍 Sale

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