Job Description
We're looking for a Customer Experience Representative to join a busy team, handling customer enquiries and support across multiple channels.
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What you'll be doing:
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Responding to customer enquiries via phone, email, live chat, social media and online contact forms in a friendly, professional and timely manner
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Managing complaints and more complex enquiries, investigating issues and working with internal teams to reach the right resolution
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Reviewing online orders, providing updates and assisting with delivery, fulfilment and other order-related enquiries
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Supporting customers with returns, exchanges, refunds and other post-purchase queries
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Liaising with stores on Click & Collect orders and other fulfilment matters
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Communicating with stores to help resolve customer and order issues
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Managing incoming support tickets, live chat and contact forms,



ensuring enquiries are prioritised and closed out appropriately
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Maintaining accurate records of customer interactions and flagging recurring issues or trends
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Providing general administrative support to the wider CX team as needed
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What we're looking for:
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Previous experience in customer service or customer experience roles
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Robust communication skills and a positive, customer-first approach
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Ability to multitask and stay organised across multiple channels and priorities
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Retail or eCommerce experience is advantageous
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Experience with helpdesk/ticketing systems (e.g. Zendesk) is highly regarded but not essential
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If you enjoy helping people, solving problems and working as part of a collaborative team, we'd love to hear from you.

📌 Customer Service Representative (South Australia)
🏢 Harrison Mcmillan
📍 South Australia