Job Description
Client Success Manager
n
Location: Remote — Australia-based, working Australian hours
n
Compensation: $4,000/mo base + performance bonus — OTE $8,000–$10,000/mo , DOE and demonstrated performance
n
What You'll Own
n
n
A portfolio of clients — you're their go-to person, start to finish
n
Onboarding that sets the tone right, and regular check-ins that keep clients on track toward their goals
n
Spotting risk early and fixing it before it becomes a cancellation
n
Retention and renewals — plus flagging upsell/referral opportunities when you see them
n
Clean, accurate CRM data — status, notes, health scores, renewal dates
n
Tight coordination with sales, delivery, and ops to get client issues solved fast
n
n




What Makes You a Fit
n
n
1+ years in client success, account management, or customer support
(agency/coaching/SaaS
experience is a big plus)
n
Excellent written and spoken English
n
Self-starter — you own your book of clients without being micromanaged
n
Comfortable in a CRM (Close, GHL, or similar) and moving quick in a remote team
n
You read a health score and act on it — not just report it
n
n
Compensation
n
Base
n
$4,000/mo
n
OTE
n
$8,000–$10,000/mo (DOE + performance)

📌 Customer Success Manager (Victoria)
🏢 License & Scale
📍 Victoria