Job Description
Company Description
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Anne's Pantry is a successful and well-established group of Bakery Cafe stores specializing in handmade baked products and barista made coffee. Our specialty is made to order Banh Mi rolls which account for over 40% of our daily sales.
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Over the next year we expect to further expand into Franchising and plan to roll out Franchised stores at a rate of 1-2 per year initially. The longer term plan is to have 15+ stores in the next 5 years.
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Job Description
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Role description and purpose
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The Anne's Pantry Store Manager is responsible for managing the daily operations of the selected Anne's Pantry store.
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The Store Manager is responsible for managing the development of their store, with overall responsibility for the operational & financial performance of the store, and includes being:
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the custodian of the Anne's Pantry brand, delivering exceptional standards of quality, service and product within your store in line with organizational values and objectives.
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developing the team in line with the learning & development, succession planning and growth strategies of the business.
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Key responsibilities
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Store management: You will work in the store(s) to support the daily operations as outlined below.
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Support your store as required.
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Conduct staff recruitment and training.
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Oversee rostering to meet key KPI's (key performance indicators)
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Oversee ordering to meet key KPI's (key performance indicators)
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Complete general administration inc Deputy, Xero.
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Maintain COGS and labour rates at required levels.
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Support Recent Store opens.
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Support Franchisee training in store if required
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Help build Standard Operating Procedures (SOP's)
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Complete Compliance and store audits.
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Help develop AP 5 Steps of Service
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Respond to emails/phone calls promptly and create action plans accordingly.
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Respond promptly to all customer enquiries and reviews.
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Roll out marketing plans.
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Experience requirements.
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Experience working in hospitality. 2- 3 years
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Rostering experience
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Staff and Team management experience
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Hiring and Training experience
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Additional Information
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Skills / Knowledge. (These skills will come with on the job training )
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Hospitality Management skills
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Rostering skills
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Customer service skills
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Training skills
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Personal Attributes
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Leader
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Results driven.
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Professional
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Problem solver
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📌 Store Manager - Anne'S Pantry Ashburton (Victoria)
🏢 Anne's Pantry
📍 Victoria