Job Description
AFCA is hiring a Dispute Resolution Specialist to help drive fairness in financial complaints. You will manage standard and complex matters, assess issues, and conduct conciliations with a focus on fair, timely outcomes.
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You will work within AFCA's Financial Difficulty team, collaborating across stakeholders to deliver high-quality determinations and support vulnerable customers with explicit, empathetic communication.
📌 Dispute Resolution Specialist - Financial Fairness (Hybrid) (New South Wales)
🏢 Australian Financial Complaints Authority
📍 New South Wales
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