Job Description
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Manage and develop customer relationships and perceptions to achieve mutual goals.
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Product design and gap analysis to standard product functionality.
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Liaise with onshore and offshore development teams to deliver robust solutions on time.
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Demonstrate the ability to plan, prioritize and organize your time, project schedules and multiple project activities.
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Serve as a bridge between stakeholders in business and technology. Collaborate with stakeholders to analyse and validate business requirements
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Communicate concepts to both technical and non-technical stakeholders
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Participate in user meetings to gain understanding of customers' processes, requirements, and issues to offer solutions and continuous enhancements
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Participate and understand all the project phases
(Planning/Designing,
Development/Configuration,
System Test, Integration, Functionality Testing and UAT, Deployment, Post-go live support/Hypercare) in an agile SaaS environment
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Drive and/or participate in the requirements confirmation discussions / requirements gathering workshops
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Run workshops with stakeholders and leaders to analyse and design solutions for associated business processes and applications. Handle gaps detected during prototyping.
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Work with the business to design or evaluate a breakdown of businesses processes to identify and link functional and non-functional requirements.
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Collect information, analyse requirements and solve problems, providing technical and operational support.
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Manage and engage stakeholders including customers and vendors. Build relationships, networks, vendor contracts, etc.
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Perform fit-gap analysis as needed: Analyse and assess the feasibility of stakeholder requirements, impacts and gaps in the standard delivered functionalities of SAP SuccessFactors and extended applications (including ServiceNow).
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Configure and implement SuccessFactors prototypes to meet business requirements, and participate in overall configuration management
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Participate in the accurate updating of Configuration Workbooks
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Perform unit testing and drive and/or participate in User Acceptance Testing and System Integration Testing as needed. Participate in defect management of issues identified
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Conduct system walkthroughs / demos to explain the current configuration functionalities of each iteration
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Participate in the data conversion process (extraction-transformation-loading) as applicable
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Assist with cutover planning and execution
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Responsible for the knowledge transfer of business implications and detailed requirements to the application developer(s), project manager(s) including status reporting as required.
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Provide post go-live support and application maintenance support
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Take active responsibility for agreeing on Resolution dates and resolving open queries
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Participate in identifying areas for improvement / best practices
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Identify and analyse risks and issues for the program or project portfolio in conjunction with project managers.
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Client Relationship Development and Management
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Build long-term relationships with key stakeholders
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Managing stakeholder relationships and communications at all stages of the project.
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Continuously support the development of our service offering and value proposition for the T&C; Technology team.
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Collaborate with Subject Matter Experts across the business to extract required knowledge
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Must Have:
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Extensive Implementation / Support experience in SAP SuccessFactors Employee Central, Talent Management and Development.
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Extensive Data experience in SAP SF and HR IT, People Operations.
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Good working knowledge of ServiceNow HR Service Delivery Module and Employee Centre
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Moderate experience as a Human Resource business user, or another HR role.
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At least 3 implementations of SAP SuccessFactors working as a Talent Management (Performance and goals, Succession and Learning and Development) lead functional consultant.
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Understanding of the unified SuccessFactors solution and the touch points with other SF modules (e.g. Learning, Talent, Recruiting etc.).
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Experience in all aspects of SuccessFactors HCM
implementation/Continuous
Improvement including requirements gathering, fit or gap analysis, functional design development, user acceptance testing, training and deployment activities
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Experience on working with stakeholders on requirements and business process definition, Software
Development/Systems
Integration and Application Support
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Ability to document and present solutions using various methods (people facing, presentations, and demos)
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Knowledge of HR business process design and development
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Previous consulting experience working with global companies / Exposure to Internal project work
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Positive analytical skills to help our stakeholders to find best solutions for their business requirements
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Good interpersonal skills, including strong verbal and written communication
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Able to work under pressure without any supervision, and a good team player
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Proven ability to work creatively and analytically in a problem-solving environment.
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Excellent leadership and interpersonal skills.
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Planning and coordinating of own and/or team's work activities to meet commitments and quality expectations.
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Strong communication skills (speaking, writing, listening)
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Excellent presentation, communication and negotiation skills
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Good knowledge of HCM concepts and HR processes
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Employee experience mindset and human centred design principles
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Here's what you'll need:
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Experience, Expertise and Certification/s:
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SAP SuccessFactors Talent Management module
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SAP SuccessFactors Succession and Learning and Development
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Clear understanding of the data elements and structures underlying
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📌 Capability Consultant (Victoria)
🏢 XPT Software
📍 Victoria