Job Description
Before you get started, a quick heads‐up: Applicants who are successfully contacted will be completing a short Vervoe skills assessment. It's designed to give you a chance to show your strengths in action -not just on paper. Once you have been reached out, the link lands in your inbox straight away, so keep an eye out.
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Customer Service Officer (Communities) If you're the kind of person who brings calm to chaos, warmth to conversations and energy to busy days, you'll feel right at home with us.
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About the Role
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You'll be the first point of contact for our customers - the voice that reassures, guides and gets things moving. From booking appointments to resolving queries and navigating tricky moments, you'll help ensure every interaction ends on a positive note. You'll work across multiple sites, using telephony and CRM systems with confidence and care.
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What We're Looking For
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Customer de-escalation experience - You know how to steady the ship when conversations get tough.
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CRM confidence - You're comfortable jumping between systems.
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Fast-paced background - Call centres or busy retail floors are familiar territory.
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KPI experience - You understand targets and enjoy meeting them.
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Strong people skills - You bring empathy and professionalism to every interaction.
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Problem-solving ability - You think clearly and act quickly.
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Team mindset - You collaborate well across multi-site teams.
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Attention to detail - You keep things accurate and organised.
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And if your background is in retail, hospitality or customer service? Fantastic. Your people skills, resilience and ability to think on your feet are exactly what we value - we strongly encourage you to apply.
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What You'll Be Doing
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Understanding customer needs and scheduling appointments with care.
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Processing information accurately - You keep everything consistent and reliable.
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Learning quickly - New systems and processes don't throw you off.
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Meeting objectives - You take action and aim high.
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Staying composed under pressure - Even on the busiest days.
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Adapting to change - You stay steady as things evolve.
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Upholding our values - Skilled, respectful and aligned with our culture.
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Benefits You'll Enjoy
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Option to purchase additional leave
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Discounted health insurance
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Car leasing packages
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Paid parental leave
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Service recognition
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Opportunities to explore different APM Group Human Services brands and grow your career
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If you're ready to make a meaningful impact and build a career you're proud of, we'd love to hear from you.
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This role requires standard pre-employment checks, including an NDIS Worker Screening Check and a National Police Check.
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We encourage applications from Aboriginal and Torres Strait Islander peoples and from people with a disability.
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Apply now and bring your best self to a team that values excellence, empathy and adaptability.
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Applications will be reviewed as they are received.
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Join our Talent Community for future openings!
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At APM, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Indigenous peoples, the LGBTQI+ community, and people with disabilities.
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Ready to take the next step? Submit your application today and complete your Vervoe assessment as soon as it lands in your inbox - candidates who complete it promptly will be prioritised for interview. Don't miss your chance to stand out. Apply now!

📌 Customer Care Specialist - Calm, Confident Support (Perth)
🏢 Apm
📍 Perth