Job Description
Our client is a large values-focused Federal Government Agency seeking multiple APS4 Participant Support Officers to support participants through administrative, operational, workflow and stakeholder support activities.
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This role will suit someone with strong customer service, administration, communication and problem-solving skills who can manage competing priorities, apply policies and procedures, and support participants and stakeholders with professionalism and care.
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ROLE DETAILS:
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Locations: Richmond, Dandenong or Geelong VIC
n Contract: ASAP start to 31 December ****, with long-term extension highly likely
n Hours: Full-time, 7.5hr days - On site
n Rate: $***** per hour + super
n Eligibility: Australian Citizen required
n Applications close: Monday 21 September
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ABOUT THE ROLE:
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You'll work as part of a team supporting participants, providers and internal stakeholders across a range of administrative and operational tasks.
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The role involves managing workflow, undertaking desktop reviews, updating systems, making outbound calls, resolving moderately complex participant matters, escalating more complex issues and supporting process improvement activities.
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This is a participant-focused role that requires robust judgement, calm communication and the ability to work within policy,



legislation and operational guidelines.
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KEY RESPONSIBILITIES:
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Undertake desktop reviews and update information in relevant business systems.
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Manage allocated workflow, priorities and tasks in line with team processes.
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Make outbound calls to participants, providers and stakeholders.
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Resolve straightforward to moderately complex participant matters using policy, legislation and operational guidelines.
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Escalate more complex issues to senior team members or other service delivery teams.
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Support suitability assessments, basic research, analysis and reporting activities.
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Contribute to process improvement, team activities and peer support.
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SELECTION CRITERIA:
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Experience within Disability, Aged Care or Health strongly preferred.
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Strong communication, customer service and stakeholder engagement skills.
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Ability to manage workflow, competing priorities and deadlines.
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Confidence applying policies, procedures and legislation.
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Strong attention to detail across admin, systems and operational tasks.
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Calm and professional when managing sensitive or complex matters.
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Ability to use Microsoft Office, CRM systems or similar business systems.
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📌 Participant Support Officer (Aps4 - Federal Government) (Victoria)
🏢 Talent
📍 Victoria