Job Description
Love finding the story hidden inside customer data?
n
We're partnering with a well-established Australian retail group with a portfolio of recognised brands. They're looking for a hands‐on Customer Insights & Growth Analyst who can turn customer behaviour into practical ideas that improve engagement, retention and revenue.
n
This is a excellent opportunity for a mid‐level analyst ready to take on broader commercial exposure while continuing to work directly with the data.
n
What you'll be doing
n
Working closely with the Head of CRM and Customer Engagement, you'll:
n
n
Analyse customer purchasing patterns, behaviours and lifecycle stages
n
Develop customer segments, cohorts and value‐based insights
n
Explore retention, churn, loyalty and cross‐sell opportunities
n
Measure CRM, email, SMS and promotional campaign performance
n
Build and maintain customer reporting and Power BI dashboards
n
Combine data from CRM, e‐commerce, retail and transactional systems
n
Identify trends and translate them into clear commercial recommendations
n
Share insights with CRM, digital, marketing and brand stakeholders
n
n
What we're looking for
n
You'll ideally bring:
n
n
Around 3–5 years' experience in customer insights,



CRM analytics, commercial analytics or BI
n
Practical Power BI experience, including data modelling and dashboard development
n
Experience working with customer, transactional or behavioural data
n
Exposure to segmentation, campaign measurement, retention, churn or customer value analysis
n
The ability to explain data clearly to non‐technical stakeholders
n
A curious, commercially minded and collaborative approach
n
n
Experience in retail, e‐commerce, loyalty, membership or another consumer‐led environment would be particularly valuable.
n
Why consider it?
n
n
See your insights translated into real commercial action
n
Gain exposure across CRM, digital, e‐commerce and customer engagement
n
Join a business investing in how it understands and grows its customers
n
Plenty of scope to develop your technical and commercial capability
n
n
Location:
n
Inner South, Sydney
n
Working arrangement:
n
Four days in the office and one day from home
n
If you enjoy getting into the detail of customer data but can also step back and explain what it means for the business, we'd love to hear from you.

📌 Customer Insights & Growth Analyst | $130,000-$140,000 + Super | Hybrid (New South Wales)
🏢 Big Wave Digital
📍 New South Wales