Job Description
Established Network Security Consultancy | Sydney | Managed Services |
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Are you a Network & Security Engineer looking to accelerate your career within a specialist consultancy that delivers managed network and cyber security services to enterprise clients?
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We are partnering with a well-established and growing network security consultancy seeking a Mid-Level Network Security Engineer to join its Network Operations Centre (NOC) and Managed Services division.
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You'll join a highly skilled engineering team supporting critical customer infrastructure and gain exposure to industry-leading technologies including Cisco, Fortinet, SolarWinds, PRTG and F5.
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The Role
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Working within a 9-5 NOC style environment (on call one week once every 5 - 6 weeks), you will be responsible for monitoring, supporting and maintaining customer network and security infrastructure while ensuring incidents, requests and changes are delivered within agreed service levels during standard working hours.
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Key Responsibilities
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Monitor customer environments using platforms such as SolarWinds and PRTG
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Triage and resolve incidents, alarms and service requests
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Manage tickets through to resolution, including escalation where required
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Implement approved network and security changes
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Participate in after-hours maintenance activities and on-call support
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Maintain operational documentation, runbooks and knowledge articles
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Perform detailed shift handovers and reporting
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Contribute to service improvement initiatives
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Support solution deployments and technology transitions into production
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Build strong relationships with customers and stakeholders
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About You
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You are a motivated engineer who enjoys troubleshooting complex issues and thrives in a fast-paced operational setting. Eventually, you will have an opportunity to transition to projects.
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3-5 years' experience supporting network and security infrastructure
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Experience gained within a NOC, managed services, or technical support environment
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Hands-on experience to firewall technologies, ideally Fortinet FortiGate. Zscaler would be great
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Experience supporting routing and switching environments (Cisco)
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Knowledge of ITIL Incident, Change and Problem Management processes
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Experience using monitoring and ticketing platforms
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Cisco CCNA certification or equivalent practical networking experience
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Highly Desirable Technical Skills
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Fortinet FortiGate, FortiManager, FortiAnalyzer or FortiAuthenticator
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Cisco Catalyst, Nexus, ASR and Wireless technologies
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Cisco DNAC and SDA environments
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SolarWinds, PRTG and ServiceNow
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MPLS and SD-WAN
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Cisco Voice and Unified Communications
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Wi-Fi
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Fortinet NSE certifications
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This organisation is committed to investing in its people and offers structured career development and technical training
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Who Will Succeed and flourish in this role?
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You are proactive, customer-focused and passionate about technology. You enjoy solving problems, communicate clearly, document accurately and can remain calm during major incidents and high-pressure situations.
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If you're looking to further your career in networking and cyber security with a respected consultancy that values technical excellence and invests in its people, we would love to hear from you.
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This is a permanent opportunity.

📌 Network Security Engineer (New South Wales)
🏢 Balance Recruitment and Balance Consulting
📍 New South Wales