Job Description
Join a major digital transformation program and play a key role in delivering and optimising Microsoft Dynamics 365 CRM solutions. We are seeking an experienced Dynamics 365 CRM Functional Consultant with a strong background in business analysis, stakeholder engagement, and CRM solution delivery.
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Working closely with business and technical teams, you will translate business requirements into functional solutions, support implementation activities, and help drive continuous improvement across CRM capabilities.
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Key Responsibilities
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Engage with business stakeholders to gather, analyse, document, and prioritise requirements
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Facilitate workshops and discovery sessions to understand current and future-state business processes
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Translate business requirements into functional specifications, user stories, and solution designs
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Design and configure Dynamics 365 CRM solutions aligned to business objectives and platform capabilities
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Configure CRM components including entities, forms, views, workflows, business rules, and security roles
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Collaborate with developers and technical teams to support integrations and solution delivery
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Support User Acceptance Testing (UAT), defect management, and implementation activities
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Assist with data migration, testing, release planning, and deployment activities
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Develop training materials and provide support to end users
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Identify opportunities for process improvement and CRM optimisation
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Essential Skills & Experience
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Proven experience delivering Microsoft Dynamics 365 CRM implementation projects
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Experience working as a Dynamics 365 Functional Consultant or Business Analyst
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Strong understanding of Dynamics 365 CRM modules such as Customer Service, Sales, or Marketing
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Experience translating complex business processes into practical CRM solutions
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Strong stakeholder engagement and workshop facilitation skills
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Excellent requirements gathering and documentation capabilities
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Experience producing business requirements, functional specifications, process maps, and user stories
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Experience supporting UAT, testing, and implementation delivery
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Ability to effectively liaise with both business and technical stakeholders
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Highly Regarded
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Experience with Microsoft Power Platform, including Power Apps and Power Automate
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Exposure to Azure integrations, APIs, and connected systems
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Experience working within Agile or hybrid delivery environments
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Microsoft Dynamics 365 certifications
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What You'll Bring
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Strong communication and stakeholder management skills
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Excellent analytical and problem-solving abilities
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Ability to bridge the gap between business and technology teams
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A collaborative approach with a focus on delivering business value
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Passion for CRM best practices and continuous improvement
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What's on Offer
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Long-term contract opportunity through to August ****
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Hybrid working arrangement
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Prospect to contribute to a large-scale digital transformation initiative
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Work with modern Microsoft technologies including Dynamics 365 and the Power Platform
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Collaborative and supportive project environment
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Top 3 Reasons to Apply Long-term Dynamics 365 CRM transformation project Hybrid Brisbane-based contract opportunity Work with Dynamics 365, Power Platform, and enterprise stakeholders

📌 Dynamics 365 Crm Functional Consultant (Queensland)
🏢 M&T Resources
📍 Queensland