Client Support Team Lead - Service Desk & Sla Champion (New South Wales)

Client Support Team Lead - Service Desk & Sla Champion (New South Wales)

15 Sep
|
Atturra
|
New South Wales

15 Sep

Atturra

New South Wales

Job Description
Atturra is seeking a Client Support Team Lead to guide the Service Desk's day-to-day operations across multiple managed services customers. You will drive service quality, coach analysts, and ensure SLA/KPI adherence, while collaborating with resolver groups and client stakeholders.
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You will lead a team, manage escalations, and champion continuous improvement through knowledge base growth, SOPs, and automation in a hybrid Sydney-based role.

📌 Client Support Team Lead - Service Desk & Sla Champion (New South Wales)
🏢 Atturra
📍 New South Wales

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