Job Description
Lead Growth. Drive Performance. Shape the Future of Our Network.
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Are you a commercially minded leader who thrives on developing people, improving business performance, and driving growth?
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Apollo Blinds is one of Australia's leading window furnishing brands, supplying high-quality blinds, awnings, shutters, curtains and screens. With a strong reputation built on quality products, exceptional service and customer satisfaction, we're seeking an experienced Franchise & Branch Operations Manager to play a pivotal leadership role in the continued success and expansion of our business.
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Reporting directly to the CEO, you will lead the performance of our company-owned Branches while also driving franchise growth and supporting the ongoing success of our franchise network. This is a diverse and hands‐on leadership position that combines operations, sales, business development, coaching, and strategic growth.
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You'll work closely with Branch Managers, franchise partners, and support office teams to ensure solid commercial outcomes, exceptional customer experiences, and consistent operational excellence across the network.
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About the Role
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As our Franchise & Branch Operations Manager, your focus will be on strengthening business performance, supporting our people, and identifying opportunities for sustainable growth.
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Key Responsibilities
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Branch Operations & Leadership
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Lead, coach and support Branch Managers to achieve sales and profitability targets.
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Monitor branch performance and implement strategies to improve results.
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Conduct regular branch visits, performance reviews and business planning sessions.
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Ensure consistency in customer service, operational standards and brand presentation.
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Drive accountability and a high-performance culture across all Branches.
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Support recruitment, onboarding and development of branch team members.
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Support existing franchisees to achieve business success and operational excellence.
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Build strong relationships across the franchise network.
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Identify and assess opportunities for franchise growth and expansion.
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Manage franchise recruitment activities from enquiry through to onboarding.
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Conduct franchise discovery meetings and presentations.
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Assist new franchise partners through the establishment and onboarding process.
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Sales & Business Development
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Develop and execute strategies to grow revenue across Branches and the franchise network.
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Analyse sales performance and identify growth opportunities.
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Support local area marketing initiatives and business development activities.
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Monitor market trends, customer behaviour and competitor activity.
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Contribute to strategic planning and organisational growth initiatives.
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Monitor branch profitability and key business metrics.
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Assist with budgeting, forecasting and performance reporting.
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Identify opportunities to improve operational efficiency and profitability.
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Ensure compliance with company policies, operational procedures and franchise standards.
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About You
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You are an energetic and commercially focused leader who enjoys developing people, building relationships and delivering measurable business outcomes.
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To be successful in this role, you will bring:
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Proven experience in multi-site operations, retail management, franchise management, business development or a related leadership role.
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Strong commercial and financial acumen.
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Demonstrated success leading teams and improving business performance.
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Excellent communication, coaching and stakeholder management skills.
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The ability to balance strategic thinking with hands‐on execution.
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Strong planning, organisational and problem‐solving skills.
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A commitment to customer service excellence and continuous improvement.
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Multi-site retail, service or hospitality management experience.
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Experience managing Branch Managers or operational leaders.
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Qualifications in business, management, sales or marketing.
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What We Offer
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A key leadership role with significant influence on business performance and growth.
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Opportunity to shape the future of an expanding franchise network.
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Supportive and collaborative leadership team.
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Diverse role with variety, autonomy and challenge.
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Ongoing professional development and career growth opportunities.
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$100-$120k per annum.
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Why Join Us?
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This is more than an operations role.
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It's an opportunity to become a trusted leader across our business, helping Branches perform at their best, supporting franchise partners to succeed, and contributing directly to the growth of our network.
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If you're passionate about leadership, business performance and building successful teams, we'd love to hear from you.

📌 Franchise & Branch Operations Manager (New South Wales)
🏢 Apollo Blinds
📍 New South Wales