Job Description
Introduction
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About Sydney Catholic Early Childhood Services (SCECS)
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Sydney Catholic Early Childhood Services (SCECS) is a not-for-profit organisation dedicated to supporting children and families within our Catholic schools and parishes. SCECS delivers high-quality education and care while fostering strong connections within the Catholic community. By joining SCECS, you become part of a purpose-driven organisation committed to making a positive impact.
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Description
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Your new role
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As our ICT Support Specialist, you will be the day-to-day point of contact for technology across SCECS while supporting the IT Manager.
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You will provide practical technical support while helping us develop consistent, reliable ICT processes across our services.
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Your responsibilities will include:
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Service Desk & Support
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Manage and support day-to-day service desk requests, incidents and technical issues.
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Troubleshoot and resolve issues or escape where required.
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Develop knowledge articles and guides to help staff resolve common issues themselves.
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Support teams across Customer Service, Facilities, HR and Recruitment as they transition to new technology platforms.
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Identity & Access
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Support staff onboarding and offboarding.
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Manage users, groups, licences and access through Microsoft Entra ID.
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Assist with regular access reviews and ensure staff have the appropriate technology access.
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Devices & Technology Assets
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Configure, enrol and deploy Windows and Apple devices.
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Support Intune and Apple Business Manager environments.
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Maintain the organisation's technology asset register, including repairs, warranties and secure disposal.
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Service & Site Support
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Travel to SCECS services to provide hands-on technical support.
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Troubleshoot devices, printers, AV equipment, wireless and basic network issues.
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Help reduce recurring technology problems across our services.
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Documentation & Continuous Improvement
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Create simple, easy-to-follow technology guides for educators and non-technical staff.
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Develop and maintain ICT procedures and runbooks.
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Identify opportunities to improve how technology is delivered and supported across SCECS.
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About you
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2+ years' experience in an IT support role, preferably supporting multiple locations.
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Experience supporting Microsoft 365 and Entra ID.
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Experience across Windows, macOS and iOS.
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Strong troubleshooting and problem-solving skills.
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The ability to explain technology clearly to people with different levels of technical knowledge.
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Robust written communication skills, including the ability to create simple user guides.
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A willingness to travel regularly to SCECS services across Sydney.
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A current NSW Driver Licence.
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A Working with Children Check & Police Check.
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Desirable
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Microsoft Intune.
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Apple Business Manager.
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ITSM or enterprise service management platforms.
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Basic networking, including VLANs, DHCP and wireless troubleshooting.
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ITIL 4 Foundation.
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Microsoft certifications such as MS-900, SC-900 or MD-102.
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Education, early childhood or not-for-profit environments.
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Relevant IT qualifications are also desirable, but practical experience and the ability to solve problems will be highly valued.
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Applicants must formalise their application by submitting an up-to-date resume.
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Applications close Tuesday, 22 September ****.
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Please note: Visa sponsorship is not available for this position. All applicants require current and valid working rights in Australia.

📌 Ict Support Specialist (New South Wales)
🏢 Sydney Catholic Early Childhood Services Ltd (SCECS)
📍 New South Wales