Job Description
We're partnering with a quick-growing Sydney fintech lender to find a Collections Officer for their credit team. It's a second-line role looking after a portfolio of loans across their full life, from settlement through to close.
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You'll own a portfolio, stay close to customers and brokers, and get ahead of issues early. You'll handle arrears and hardship with genuine care, and manage the small number of files that need recovery.
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What you'll be doing:
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Own a portfolio of loans and build real relationships with customers and their brokers
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Get ahead of issues early and help customers find a way through when things change
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Keep accounts serviced correctly and performing to terms
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Monitor key dates like maturity, rate resets and review points, and manage each to the right outcome
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Assist with extensions, variations and restructure requests within policy
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Manage arrears end to end and negotiate practical catch-up arrangements
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Spot signs of hardship or vulnerability early and assess applications fairly
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📌 Collections Officer (New South Wales)
🏢 Foundry Talent Partners
📍 New South Wales