Job Description
Davidson is partnering with a Queensland Government organisation that delivers essential services to the Queensland community.
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With a strong focus on improving customer experiences and delivering accessible, connected and responsive government services, the organisation supports Queenslanders through a range of service channels, including phone, digital and face-to-face services.
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Queensland Government is committed to creating an inclusive, respectful and diverse workplace and encourages applications from people of all backgrounds and life experiences.
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About the Role
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As the Workforce Planner, you will play a key role in ensuring workforce capacity is aligned with forecasts, employee availability, operational requirements and service delivery targets.
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You will develop and optimise workforce schedules and planning strategies, monitor workloads and service levels, and make timely adjustments to support operational performance and customer service outcomes.
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Key responsibilities will include:
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Developing and maintaining workforce schedules aligned to forecast demand and operational requirements
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Monitoring workforce capacity, workloads and service levels and responding to changing requirements
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Analysing workforce data to produce forecasts, reports and actionable insights
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Maintaining workforce planning data and relevant system configurations
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Providing advice on resource management and workforce capability
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Identifying opportunities to improve workforce planning processes, systems and operational efficiency
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Working collaboratively with stakeholders to support effective workforce planning and service delivery
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This is an opportunity to contribute to meaningful work that supports the delivery of more customer-focused,



accessible and responsive services for Queenslanders.
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About You
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You will bring relevant workforce planning and resource management experience, supported by strong analytical capability and a practical approach to continuous improvement and problem-solving.
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You will also demonstrate:
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Experience in workforce planning, scheduling, resource management or a similar operational environment
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Strong analytical skills and the ability to translate workforce data into meaningful insights and recommendations
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The ability to build knowledge of resource management requirements and support the delivery of agreed programs and services
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Excellent communication and interpersonal skills, with the ability to provide clear and considered advice to a diverse range of stakeholders
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Strong problem-solving capability and a continuous improvement mindset
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An enthusiastic and collaborative communication style that contributes to a positive team environment
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We are seeking an individual whose skills, experience and behaviours align with the requirements of the role and who can make a positive contribution within a Queensland Government environment.
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The Benefits
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This opportunity provides the chance to join a positive, healthy, protected and respectful workplace where people are valued and diversity is embraced.
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You will have the opportunity to undertake meaningful work that contributes to the delivery and ongoing improvement of services for Queenslanders.
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Pre-employment Checks
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The successful candidate will be required to complete a criminal history check on commencement.
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Queensland Government welcomes applicants from all backgrounds, and reasonable adjustments or additional support can be provided throughout the recruitment process where required.

📌 Workforce Planner (Queensland)
🏢 Davidson
📍 Queensland