Job Description
The Intake Support Officer provides administrative support to the Child Protection Conferencing Unit (CPCU).
n The unit delivers high-quality dispute resolution services state-wide to parties involved in contested child protection proceedings in accordance with the Dispute Resolution Centres Act **** and Child Protection Act ****.
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Your Key Responsibilities
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Provide confidential and accurate administrative support to the CPCU team including opening and closing files, data entry, filing, processing forms, sending letters and requests for information.
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Accurate data entry to record outcomes, dispute types and complete pays for sessional staff
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Liaise and schedule telephone appointments with correctional facilities
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Answer phone calls in a skilled manner and provide information about the operation of CPCU and the services provided by the Dispute Resolution Branch (DRB) to the public and others
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Manage telephone messages and email enquiries to the CPCU.
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Quickly develop knowledge of the Dispute Resolution Centres Act **** and Child Protection Act **** and other relevant policies and legislation.
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Assist in the organisation / scheduling of court ordered conferences, facilitations, meetings, functions and special events as required
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Maintain and operate computer-based word processing,



spreadsheets and databases
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Analyse monthly spread sheets and statistical information as required
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Participate productively and cooperatively as a member of the team.
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Other tasks as allocated by the Manager or Case Coordinator by delegation
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Technical Skills, Abilities And Cultural Capabilities
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Contributes to workplace equity, diversity, respect and inclusion that enriches our culture of respect and inclusion.
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Completes workload within established timeframes and adjusts priorities quickly as circumstances dictate.
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Communicates effectively with persons of various social, cultural, economic and educational backgrounds.
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Communicates effectively with First Nations people through applying culturally safe, sensitive and supportive language.
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Proficient in using Microsoft Office applications, especially Excel, but also Outlook, Word and Teams as well as the ability to learn the DRB database Mediation Organiser.
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Maintains a high standard of record keeping in accordance with record keeping protocols and timeframes.
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Enter data with a high degree of accuracy and provide analysis of statistical data.
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Applications to remain current for 12 months.

📌 Intake Support Officer Child Protection Conferencing (Queensland)
🏢 Department of Justice QLD
📍 Queensland