Job Description
Family Care Customer Service Member
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Full time | Family Care Team
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About Montessori Academy
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Established in ****, Montessori Academy is Australia's leading and largest provider of Montessori early childhood education for children under six.
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Our vision is to provide children with an early learning experience that prepares them not only for school, but for life. With a growing network of early learning centres, we are committed to providing high-quality education while creating opportunities for our people to grow and develop their careers.
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About The Role
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We are seeking a professional, empathetic and organised Customer Service professional to join our Family Care Team on a full time basis.
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You will be a key point of contact for prospective, new and existing families, managing inbound enquiries and providing a warm, professional and seamless customer experience across our network of early learning centres.
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Key Responsibilities
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Manage inbound calls and family enquiries professionally and efficiently
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Support families with enrolments, availability, fees, CCS and general centre information
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Build rapport and provide empathetic, solution-focused support
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Take ownership of enquiries and guide families through the appropriate next steps
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Accurately record information and update CRM/Kidsoft systems
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Manage complaints, sensitive matters and escalations appropriately
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Maintain privacy, confidentiality and child safety standards
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Work collaboratively with centres and the Family Care Team
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About You
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Minimum 2 years' experience in customer service, contact centre, administration or a similar role
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Excellent verbal communication and active listening skills
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Confident handling inbound calls in a fast-paced environment
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Strong attention to detail and data accuracy
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Professional, empathetic and customer-focused
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Able to manage competing priorities and remain calm under pressure
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Experience in early childhood, education or a regulated industry is highly regarded
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Available to work full-time
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Why Join Montessori Academy?
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Join a growing and respected early learning organisation
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Make a meaningful difference to children and families
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Collaborative and supportive team environment
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Ongoing training and professional development
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Opportunities for career growth and development
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Be part of an organisation with more than 25 years of Montessori education experience
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📌 Customer Service Representative (New South Wales)
🏢 Montessori Academy Childcare Centres
📍 New South Wales