The Company
An established, well-regarded Australian business with a national footprint.
Technology is core to how they operate, so IT here is treated with genuine respect rather than as a cost centre, with real investment in tools, systems, and the people who support them.
The Opportunity
They are looking for a permanent Technical Support Specialist to join their Technology team in Sydney.
Reporting to a senior member of the technology team, you'll be the go-to person for end users, providing responsive onsite and remote support across desktops, laptops, mobile devices, and core business applications.
You'll get hands-on exposure across the full Microsoft stack – think Windows *****, Microsoft 365, Intune, Entra ID and Azure – while also contributing to incident and problem management, technology projects, and continuous improvement initiatives.
It's a role for someone who genuinely enjoys solving problems and delivering a great end-user experience, not just logging tickets.
About You
2-3 years' experience in a technology support, desktop support, or systems administration role




Solid hands-on experience with Windows *****, Microsoft 365, iPhone and Android devices
Exposure to cloud and contemporary workplace platforms – Microsoft 365, Intune, Entra ID, Azure
Familiarity with ITSM frameworks (incident, problem, change and asset management)
Understanding of cybersecurity principles, endpoint security, and access management
Strong communicator, comfortable translating technical detail for non-technical stakeholders
Proactive, solutions-focused, and customer-service driven
Tertiary qualifications in IT/Computer Science (or equivalent experience); vendor certifications (Microsoft, VMware, Citrix) highly regarded
Some Interesting Points
Genuine family-oriented, employee-first culture
Modern Sydney office
IT is valued and invested in, not treated as an afterthought
Real scope to get involved in projects and improvement initiatives beyond BAU support
If you would like to know more Call Ryley on ************ or email ****** for a quick chat.
#J-*****-Ljbffr

📌 It Support Officer (Sydney)
🏢 Humanised Group
📍 Sydney