Troubleshoot and resolve BAU network incidents and escalations across switching, routing, firewalls, wireless, VPNs and application-level firewall controls.
Analyse complex network issues and restore services within agreed service levels, minimising client impact and repeat incidents.
Monitor network performance and health, identifying opportunities for patching, optimisation, capacity upgrades and improved reliability.
Plan, implement and support network changes and upgrades, including firewall policies, routing, wireless deployments and infrastructure enhancements.
Manage BGP routing configurations and troubleshoot peering issues.
Monitor and maintain IPsec site-to-site VPNs, resolving encryption, authentication, connectivity and tunnel stability issues.
Ensure wireless networks provide appropriate coverage, performance and security, addressing interference, roaming and configuration issues.
Maintain accurate network documentation, including diagrams, configuration standards, operational procedures and change records.
Collaborate with internal teams and SMB clients to deliver secure, scalable and practical network solutions.
Communicate technical issues, risks and recommendations clearly to clients and internal stakeholders.
Identify and implement proactive improvements across client network environments.
Requirements
Experience working as a Network Engineer across switching, routing, firewalls, wireless and VPN technologies.
Strong knowledge of Cisco routers, Aruba switches, Fortinet, Juniper and Palo Alto firewalls.
Strong understanding of enterprise switching technologies including VLANs, Spanning Tree, HSRP/VRRP and LAG.
Experience configuring and troubleshooting firewalls, wireless controllers, access points, routing protocols and IPsec site-to-site VPNs.
Experience supporting Small and Medium Business clients,



balancing technical outcomes with practical and commercially aware solutions.
Experience planning and delivering network changes, upgrades and incident responses with solid documentation and risk management.
Understanding of voice and SIP call flow troubleshooting; Microsoft Teams, SBC and AudioCodes experience highly regarded.
Strong troubleshooting, analytical and problem-solving skills, with ability to work through complex network issues independently.
Excellent communication and interpersonal skills, explaining technical information clearly to clients and internal stakeholders.
Proactive and accountable approach, willingness to learn, develop technical knowledge and take ownership of assigned work.
Valid Vulnerable People / Working with Children Check (WWCC) and Police Check required.
Core Competencies
Demonstrates expertise in troubleshooting and resolving network incidents across various technologies, including switching, routing, firewalls, and VPNs.
Capable of planning and implementing network changes while maintaining strong documentation and communication with clients and stakeholders.
Highest-signal resume keywords
Network Engineering
Cisco Routers
Fortinet Firewalls
IPsec VPN Configuration
Troubleshooting Skills
ATS Optimization Keywords
Hard Skills
Switching
Routing
Firewalls
Wireless Technologies
VPN Technologies
VLANs
Spanning Tree
HSRP/VRRP
LAG
Network Documentation
Soft Skills
Analytical Skills
Problem-Solving Skills
Communication Skills
Interpersonal Skills
Proactive Approach
Certifications & Qualifications
Valid Vulnerable People / Working with Children Check (WWCC)
Police Check
Industry Keywords
Network Performance
Client Solutions
Incident Response
Capacity Upgrades
Network Optimisation
Tools & Technologies
Aruba Switches
Juniper Firewalls
Palo Alto Firewalls
Wireless Controllers
Access Points
Microsoft Teams
SBC
AudioCodes
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📌 Network Engineer (Melbourne)
🏢 Jobtailor
📍 Melbourne