Own a portfolio of restaurant partners in Melbourne
Build trusted relationships with restaurant operators across the territory
Visit partners in the field and help them succeed
Monitor partner performance using dashboards and data insights
Identify risks and reduce churn through consultative conversations
Lead onboarding, activation, and optimisation for new partners
Deliver growth opportunities, including campaigns, upsells, and new features
Balance field visits with desk-based planning and analysis
Provide feedback and improve account management processes and reporting
Find upsell and cross-sell opportunities
Help generate new leads and grow the postcode
Design and test interventions to improve partner performance and satisfaction
Collaborate with internal teams to refine account management playbooks and reporting
Shape scalable processes and workflows
Support new market launches and establish local best practices
Requirements
3+ years' experience in Hospitality Sales or Account Management
Experience working to retention, churn reduction, or revenue-related goals
Strong organisational and communication skills, both in-person and in writing
Comfort balancing autonomy with structured ways of working
Confidence managing a portfolio across field and desk-based work
Experience in food tech, hospitality, marketplaces, or SaaS (extra awesome)
Established relationship in hospitality scene in Melbourne (extra awesome)




Exposure to territory-based or field-led roles (extra awesome)
Enjoyment of data analysis and performance reporting (extra awesome)
Interest in process improvement and scalable ways of working (extra awesome)
Curious, proactive, and confident in building relationships with partners
Motivated to take ownership of outcomes while valuing support and collaboration
Comfortable mixing partner-facing work with data analysis and planning
Adaptable and effective in a scaling environment where processes are evolving
Passionate about delivering real value to partners
Core Competencies
Demonstrates expertise in Account Management and Hospitality Sales, with a robust focus on partner relationship building, data analysis, and performance improvement.
Proven ability to drive retention and revenue growth through consultative engagement and effective process optimization.
Highest-signal resume keywords
Account Management
Hospitality Sales
Data Analysis
Retention Strategies
Process Improvement
Hard Skills
Performance Reporting
Churn Reduction
Revenue Growth
Onboarding
Upselling
Cross-Selling
Campaign Management
Market Launch Support
Territory Management
Consultative Selling
Soft Skills
Organizational Skills
Communication Skills
Relationship Building
Proactivity
Adaptability
Industry Keywords
Food Tech
Hospitality
Marketplaces
SaaS
Melbourne
#J-*****-Ljbffr

📌 Account Manager (Melbourne)
🏢 Jobtailor
📍 Melbourne