Administer and maintain the Enterprise Service Management platform, ensuring availability, performance and reliability
Configure and maintain workflows, forms, service catalogues, templates, notifications, business rules, automation routines and service portals
Support platform upgrades, testing, release deployments, vendor-led enhancements and setting management
Monitor platform utilisation, system health and performance
Administer and maintain Enterprise IT Asset Management across hardware, software, cloud and service assets
Act as custodian of technology asset, configuration and service management data
Ensure integrity, accuracy and governance of information supporting service delivery, asset lifecycle management, cybersecurity, change management, reporting, compliance and AI-enabled capabilities
Establish trusted data foundations supporting automation, analytics and AI-enabled service management
Improve processes, systems, operational visibility and Enterprise Service Management capabilities across the organisation
Requirements
Minimum 5 years' experience administering Enterprise Service Management, IT Service Management or Asset Management platforms
Proven experience administering IT Asset Management processes, including asset lifecycle governance, discovery and reconciliation
Strong understanding of ITIL Service Management principles and Service Configuration Management practices
Experience developing reporting, dashboards and operational analytics
Strong understanding of data governance, data quality management and information integrity controls




Experience working with enterprise technology teams, vendors and stakeholders
Highly developed analytical, problem-solving and stakeholder engagement skills
Demonstrated experience managing or supporting a CMDB in a large and complex enterprise environment
Previous exposure to healthcare operational environments is highly regarded but not essential
Completion of all role-required pre-employment checks, including relevant immunisations
Resume and cover letter required for application
Core Competencies
Demonstrates expertise in administering Enterprise Service Management and IT Asset Management platforms, with a strong focus on ITIL principles, data governance, and operational analytics.
Proven ability to enhance service delivery and asset lifecycle management through effective process improvement and stakeholder engagement.
Highest-signal resume keywords
Enterprise Service Management Administration
IT Asset Management Processes
ITIL Service Management Principles
Data Governance and Quality Management
CMDB Management in Complex Environments
ATS Optimization Keywords
Hard Skills
Enterprise Service Management
IT Asset Management
Workflow Configuration
Reporting and Dashboards Development
Data Integrity Controls
Automation Routines
Service Catalogues Management
Performance Monitoring
Change Management
AI-Enabled Capabilities
Soft Skills
Analytical Skills
Problem-Solving Skills
Stakeholder Engagement Skills
Industry Keywords
ITIL
Service Configuration Management
Asset Lifecycle Governance
Healthcare Operational Environments
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📌 Itsm Cmdb Lead, It Asset Management (Brisbane)
🏢 Jobtailor
📍 Brisbane