Are you a passionate automotive professional looking to advance your career?
Smart AVR is a fast-growing, Australia-wide automotive service provider with workshops in Nerang (QLD), Gold Coast, Brisbane, Melbourne, and Canberra.
We're currently seeking an experienced Customer Service Officer to join our dynamic team at our Nerang , QLD location.
The Chance
Smart AVR is seeking a motivated and experienced
Service Advisor / Customer Service Officer
to be the key link between our customers and workshop team.
This role is critical in delivering a high-quality customer experience while ensuring efficient workflow, scheduling, and communication across the business.
You willbe apart of the Central Hub of the business.
You will be responsible for managing bookings, coordinating jobs, handling customer enquiries, and supporting the smooth operation of our calibration services.
Role responsibilities
Customer Service & Communication
Act as the first point of contact for customers (phone, email, and in-person)
Build strong relationships and deliver a professional, friendly experience
Accurately identify and document customer needs and vehicle requirements
Provide clear explanations of services, timelines, and outcomes
Handle customer enquiries, concerns, and follow-ups
Scheduling & Workflow Coordination
Manage daily job scheduling using
ServiceM8
and internal systems
Coordinate workshop bookings to maximise efficiency and minimise downtime
Liaise with technicians to ensure jobs are completed on time
Monitor job progress and keep customers updated throughout the process
Prioritise urgent work and adapt schedules as needed
Parts & Job Management
Order and manage automotive parts required for jobs
Real Time Billingfrom Central Hub
Liaise with suppliers and ensure timely delivery of components
Prepare quotes, estimates, and invoices
Ensure all job details, parts, and labour are accurately recorded
Administrative & CSO Duties
Maintain accurate customer records and job files




Manage email communications and booking confirmations
Ensure all systems (ServiceM8, CRM, email) are up to date
Support general office and operational tasks
Team Collaboration
Work closely with technicians and management
Support a positive, team-focused work environment
Assist in improving processes and workflow efficiency
Contribute to achieving business and customer satisfaction goals
Skills & Experience Required
Previous experience as a
Service Advisor, CSO, or similar role in the automotive industry
Strong knowledge of automotive services, parts, or workshop operations
Ideally 5 years within the industry
Ideally, management skills
Experience using job scheduling systems (preferably
ServiceM8
or similar)
Excellent communication and customer service skills
Strong computer skills (email, CRM systems, invoicing platforms)
High attention to detail and organisation
Ability to multitask and manage time effectively in a fast-paced environment
Positive attitude and ability to work within a team
Key Competencies
Customer-first mindset
Understand workflow accountability
Central Resourse
Strong problem-solving ability
Time management & prioritisation
Professional communication
Reliability and accountability
Why Join Smart AVR
Work in a specialised and growing automotive calibration business
Be part of a supportive and driven team
Opportunity to grow within the company
Fast-paced and rewarding environment
We are employingfor the future of Smart AVR
We champion our Team, because it's our people that set us apart and drive our business' success.
We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.
AMA Group is an equal opportunity employer.
We are dedicated to finding the best fit for every role.
All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.
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