An Exciting Supply Chain Career Awaits
We are expanding our team and are in search of a dynamic Senior Customer Success Manager to help fuel our growth within Australia's rapidly evolving 4th Party Logistics (4PL) sector.
This role offers the chance to engage with one of the fastest-growing categories in Australian logistics, providing substantial opportunities for career advancement.
Why choose cora Group?
Experience a supportive management team that is focused on nurturing talent and fostering a positive work culture.
Be part of a leading team in a fast-growing industry sector.
Great office location with easy walks through lakes, waterfalls, and gardens, close to cafes, public transport and parking.
Enjoy a competitive salary with a bonus scheme and a special day off for your birthday!
Our Values:
Unity: We Walk Together
Integrity: We Are Our Word
Courage: Embrace Every Challenge
Responsibility: Pride In Our Environment
Innovation: Create "Different"
The Role:
The Senior Customer Success Manager (SCSM) is responsible for leading key customer relationships within a specified portfolio.
This role requires an experienced individual who can think strategically, manage complex portfolios, and drive meaningful business growth.
The SCSM acts as a trusted advisor to customers, helping to navigate challenges, unlock opportunities, and align solutions with their evolving needs.
This is a role for a high performer who blends commercial acumen with strong leadership, influencing, and problem-solving skills.
This role will be based in Melbourne.
Customer Relationship Management
Build and maintain strong relationships with key decision-makers and influencers across customer organisations
Act as the escalation point for high-priority issues, ensuring timely and strategic resolution in collaboration with internal teams
Conduct structured Monthly, Quarterly, and Annual Business Reviews, including reporting, analysis,



and forward planning
Lead customer contract reviews, renewals, and negotiation processes
Financial & Strategic Account Management
Own and manage a portfolio, ensuring delivery against revenue and gross margin targets
Lead customer contract negotiations, renewals, and pricing strategy, including annual reviews, to ensure commercial alignment and sustainable account performance
Collaborate with Finance and Customer Solutions teams to ensure accurate billing, account profitability, and minimal revenue leakage
Develop and maintain detailed Account Plans for each customer in your portfolio, including strategic goals, risks, and growth levers
Monitor account health, and work cross-functionally to protect the base
Operational Excellence
Drive customer outcomes through close collaboration with Operations, Customer Solutions, Service Delivery and Customer Care teams
Ensure adherence to all contractual service-level agreements
Resolve systemic service failures through root cause analysis, and implement preventative solutions
Lead end‐to‐end onboarding and implementation for new customers or services within your portfolio
Ensure CRM data integrity and accurate logging of key customer interactions
Business Growth
Unlock, pursue, and deliver upon the extension of business opportunities which exist within our existing customer base
Proactively identify and pursue upselling and cross‐selling opportunities within assigned accounts, including identifying leads for new business opportunities
Leadership & Influence




Contribute to broader team success through mentoring, knowledge sharing, and leading by example
Represent Customer Success in strategic initiatives and cross‐functional working groups
Support the execution of cora's strategic priorities, providing feedback and insights from the field
The successful candidate will have:
Customer-first mindset with a commitment to supporting delivery outcomes that reflect cora Group's values and strategic objectives
In‐depth knowledge of logistics and supply chain concepts, including transportation, warehousing, inventory management & distribution
Strong communication, negotiation and presentation skills
Excellent problem‐solving and decision‐making capabilities
Results‐driven mindset with a track record of meeting or exceed account growth and retention targets
Proficient in using Microsoft Office Suite and CRM tools
Highly organized with strong attention to detail and the ability to prioritise and manage multiple accounts simultaneously
Strong leadership and a passion for mentoring your peers
Minimum 3 years of experience in account management within the logistics or transport industry
Tertiary qualification in Business, Supply Chain or a related field is highly regarded
We value versatility and a proactive approach.
As our team evolves, you may find yourself taking on new challenges beyond the outlined responsibilities to contribute to the agile needs of cora.
Consider this an opportunity to showcase your adaptability and make a meaningful impact beyond the defined scope.
Learn More and Apply
If you are ready to advance your career with cora Group, please submit your CV and
a cover letter using our application link.
Share a bit about yourself and explain why you are a good fit for this role.
Your journey with cora Group starts here.
#J-*****-Ljbffr

📌 Senior Customer Success Manager (Melbourne)
🏢 Cora
📍 Melbourne