Play a pivotal role in the RT Health member journey.
About The Role
As the Member Retention Consultant, you will be the first point of contact for RT Health members in the contact centre.
You will promote RT Health products and services, save existing members who have indicated they wish to cancel and win back members who have left the fund.
The Member Retention Consultant is required to manage member issues and price, product or claim related concerns as key drivers to cancellation calls, with the aim of saving members for the organisation in line with strategic guidelines.
This is a full time, permanent role with hybrid working available.
The contact centre is based in Parramatta and hours of operation are 8:30am to 5pm, Monday to Friday.
Responsibilities
Welcoming newly joined members to welcome them and ensure their membership is setup correctly
Contact members who are looking to leave RT Health with the aim to service and retain
Contact and assist members to understand and review their insurance cover
Providing a high level of professional and exceptional customer service
Undertaking training, development and multi-skilling as required
Actively participate in all regulatory compliance activities associated with this role including required training, meetings and information sessions.
About You
You are proactive, solutions focused and have exceptional customer service skills.
You will have previous experience in a contact centre.
You will have:
Computer literacy, PC skills and ability to use Outlook, Word, Excel and CRM
A positive and enthusiastic nature with a willingness to embrace change
Ability to self-evaluate and take on constructive feedback
Strong commitment to providing outstanding customer service and sales
Desire and commitment to work within a team dedicated to achieving team and individual performance objectives with a key focus on retention




Strong understanding and knowledge of company and competitor products and services
About RT Health
At RT Heath, we're all about community.
It's the reason we were founded back in **** and it's why we're still here today supporting more than 48,000 hardworking Aussies across the rail, transport and energy industries.
Australia's first registered health fund and proudly not for profit, we've spent 130+ years supporting our members with excellent value health cover and a level of care that we're known for.
We're now a proud division of HCF, Australia's largest not-for-profit health fund but we remain focused on our commitment to support hardworking men, women and families on their health journeys.
Our members come first.
Always.
Culture & Benefits
Purpose-driven passion
We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
Skills
We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best.
Our offerings include:
Flexible working arrangements
50% subsidy on HCF hospital and/or extras cover
Family-friendly certified employer
18 weeks of parental leave for all new parents
Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment.
Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
We believe in lifelong learning and provide opportunities for personal and professional development.
From workshops to mentorship programs, we encourage your growth and curiosity.
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📌 Member Retention Consultant (Sydney)
🏢 Hcf Australia
📍 Sydney