AFCA invites applications for a Senior Dispute Resolution Specialist in our Life Insurance team.
You will manage complex complaints with precision, applying negotiation, conciliation and case investigations to deliver fair outcomes.
You will review unresolved consumer complaints, gather information, determine core issues, and draft plain-English decisions while applying AFCA criteria and relevant legislation.
Hybrid work in Australia is available.
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📌 Senior Dispute Resolution Specialist-Hybrid Life Insurance (Victoria)
🏢 AFCA
📍 Victoria
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