Provide outstanding sales and service through face-to-face interaction and inbound and outbound calls
Handle Everyday Banking enquiries, account openings, and related processes
Deliver customer-obsessed service to drive customer satisfaction and first call resolution
Provide timely and accurate information via telephone and online channels
Support and educate customers in using digital platforms and online banking features
Provide support for digital onboarding processes
Listen, build trust, and ask appropriate questions to exceed customer expectations and improve outcomes
Contribute to a team culture balanced across people, customer, risk, and performance
Ensure compliance with internal policies, external requirements, privacy and FSRA legislation, and Underwriting Guidelines
Requirements
Experience in delivering high quality customer experience
Comfortable with digital customer service platforms to assist customers in real-time
Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
Understanding of digital verification and ID validation systems used in customer onboarding
Proficiency in digital payment technologies, such as mobile wallets and online payments
Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online




Ability to comply with internal policies and procedures and external requirements, including Privacy, FSRA, legislative requirements, and Underwriting Guidelines
Growth mindset; applicants are not expected to have 100% of the listed skills
Core Competencies
Demonstrates expertise in delivering high-quality customer experiences through effective communication and support for digital banking services.
Proficient in navigating digital platforms and ensuring compliance with privacy and regulatory requirements.
Highest-signal resume keywords
Customer Experience Delivery
Digital Banking Applications
Digital Payment Technologies
Compliance with Privacy and FSRA
Digital Onboarding Support
Hard Skills
Customer Service
Digital Banking
Account Opening Processes
Digital Verification Systems
ID Validation
Mobile Wallets
Online Payments
Troubleshooting Digital Applications
First Call Resolution
Customer Satisfaction
Soft Skills
Trust Building
Active Listening
Problem Solving
Team Collaboration
Growth Mindset
Industry Keywords
FSRA Legislation
Underwriting Guidelines
Privacy Compliance
Tools & Technologies
Digital Customer Service Platforms
Online Banking Features
Mobile Services
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📌 S&S Banking Consultant (Brisbane)
🏢 Jobtailor
📍 Brisbane