• Handle inbound calls from existing customers
• Guide customers through challenging financial circumstances
• Assess financial hardship eligibility
• Establish manageable payment plans
• Navigate tailored solutions to help customers maintain essential energy services
• Provide empathetic, active listening and problem-solving support
Requirements
Minimum of 12 months experience within retail, hospitality or customer service
Exceptional customer service and empathy skills
Positive, self-motivated attitude
Ability to work a weekly rotating roster of 8:00am–4:00pm, 9:00am–5:00pm and 10:00am–6:00pm
Core Competencies




Demonstrates solid customer service capabilities with a focus on empathy and problem-solving to assist customers in financial hardship. Skilled in establishing payment plans and navigating tailored solutions to maintain essential services.
Highest-signal resume keywords
Customer Service Experience
Empathy Skills
Problem-Solving Support
Financial Hardship Assessment
Payment Plan Establishment
ATS Optimization Keywords
Soft Skills
Active Listening
Positive Attitude
Self-Motivation
Industry Keywords
Retail
Hospitality
Customer Service
Financial Circumstances
Energy Services
#J-*****-Ljbffr

📌 Customer Assist Specialist – Payment Assist (Melbourne)
🏢 Jobtailor
📍 Melbourne