An exciting opportunity has become available for an experienced Technical Service Delivery Manager to join our Brisbane team.
In this position, you will be responsible for: Maintaining key client relationship, first point of contact and liaison Major incident management, Escalation, Problem, Change and Release Management Accountable for measuring, monitoring, and meeting service level targets Accountable for streamlining operations and provide an outstanding client experience through proactive monitoring and alerting, productive ticket management and the automation of repetitive technical and process driven tasks Accountable for the successful onboarding of new managed services clients Undertake continual risk management and service improvement initiatives for your areas of responsibility, including core platforms relevant to support services Manage and review service quality to ensure the successful delivery of support services to key client account Play a proactive role in fostering collaboration between Technology Services teams Participation in continuous service improvement initiatives to drive efficiency and automation through innovation Prepare and attend monthly service review meetings with key clients including emergency meetings as required Provide regular internal and external reports,



on the teams operations, services levels and other measures as required Manage and conduct performance reviews for your team, and all daily, weekly and monthly management tasks and discussions to maintain a happy, healthy and engaged team.
Personal attributes that will lead to your employment: Easily connects with a broad range of people Builds trusting and open relationships Communicates clearly and effectively with a diverse range of people Positive, resilient and high-energy Manages sensitive and confidential information with absolute discretion Enjoys mentoring and coaching their employees to their full potential Focuses on the important and filters out the unimportant Delivers pragmatic and efficient solutions, in a timely fashion Loves finding efficiencies and streamlining processes Experience and Knowledge Sought: 3+ years' Service Delivery ITIL Certified 5+ years background in IT technologies and solutions 2+ years proven Project Management experience Experience in and understanding of the Managed Services Environment Demonstrable experience with client and issue management A technical background and maintained understanding of current technologies and solutions

📌 Service Delivery Manager, Qld (Queensland)
🏢 Nexon Asia Pacific
📍 Queensland