Job Description Must Have Skills: Azure Synapse Pyspark SQL Nice to Have Skills: Leadership Skills Communication Stakeholder Management Detailed Job Description Core Tech Robust hands on experience with Azure Synapse Analytics, Azure Data Factory, and Azure SQL.
Big Data Programming Proficiency in PySpark, Python, or Scala, alongside advanced TSQL.
Data Concepts Deep understanding of data modeling StarSnowflake schema, ETL design, and distributed computing.
Experience Typically 8 yo 10 years of relevant data engineering experience Requirements Contact Center Support Engineer (L1) Contact Center Operations Support experience.
Microsoft Dynamics 365 Contact Center knowledge (preferred).
Hands-on experience in at least one contact center platform: · Microsoft Dynamics 365 CC · Genesys Cloud · Amazon Connect · NICE CXone User-level troubleshooting and fault isolation.
Understanding of voice and digital contact center workflows.
Incident and Service Request Management.
Strong communication and stakeholder management skills.
Nice to have skills: Contact Center Support Engineer (L1) IVR troubleshooting.
SIP/VoIP fundamentals.
Contact center reporting and monitoring.




Network troubleshooting (WAN/LAN, CCNA knowledge).
CRM integration awareness.
Azure Communication Services exposure.
Microsoft Dynamics Omnichannel experience.
Certification in any Contact Center platform.
Detailed Job description: Contact Center Support Engineer (L1) Serve as the first point of contact for contact center support incidents and service requests.
Perform user-level troubleshooting and fault isolation across voice, chat, email, and digital channels.
Monitor contact center operations and identify service-impacting issues.
Log, classify, prioritize, and track incidents through resolution.
Escalate complex issues to L2/L3 support teams with appropriate diagnostics and documentation.
Coordinate with business users, operations teams, telecom teams, and technology stakeholders.
Support agent desktop, routing, IVR, omnichannel, and reporting-related issues.
Maintain knowledge articles, operational runbooks, and support documentation.
Participate in shift-based and on-call support as required

📌 Lead Consultant With Enterprise Mobility Solution (New South Wales)
🏢 Xpt Software Australia
📍 New South Wales