Manage day-to-day delivery of the service transition project.
Manage customer expectations regarding scope, timeline, and dependencies.
Keep clients, project managers, and account managers informed on status.
Establish priorities to meet timelines and pipeline when engagements compete for the same resources.
Collaborate with multidisciplinary technology teams for fast client delivery.
Coordinate documentation, asset and licence registers, and runbooks.
Facilitate knowledge transfer into service desk and BAU teams.
Run formal handover and hypercare.
Manage project support work to deliver solutions and capabilities meeting client requirements.
Provide administrative support to projects.
Manage and track project financials and invoicing.
Assist PMO with financials, RAID reporting, and tracking.
Own and update tracking spreadsheets, including rundown tasks.
Requirements
Certification or degree in Project Management, Information Technology, Business Administration, or a related field desirable.
Proven experience in project coordination, preferably within an MSP environment.
Confidence chairing meetings with both technical teams and customer executives, and managing expectations when a timeline moves.
Proven ability to follow up and ensure tasks move to completion with GREAT customer satisfaction.
Strong organisational and multitasking skills, with exceptional attention to detail.
Excellent written communication, including status reports, minutes,



and customer-facing communications requiring no rework.
Demonstrated experience of growing and fostering brilliant team and client relationships.
A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
Core Competencies
Demonstrates strong project management capabilities, including coordination, financial tracking, and stakeholder communication, while fostering positive relationships with clients and teams. Proficient in managing service transition projects within a multidisciplinary technology environment.
Highest-signal resume keywords
Project Coordination
Financial Tracking
Stakeholder Communication
Organisational Skills
Customer Satisfaction
ATS Optimization Keywords
Hard Skills
Project Management
Service Transition
Documentation Coordination
RAID Reporting
Invoicing Management
Soft Skills
Attention to Detail
Multitasking
Meeting Facilitation
Relationship Building
Written Communication
Certifications & Qualifications
Project Management Certification
Degree in Project Management
Degree in Information Technology
Degree in Business Administration
Vulnerable People Check
Working with Children Check
Police Check
Industry Keywords
MSP Workplace
Client Delivery
Service Desk
BAU Teams
Tools & Technologies
Tracking Spreadsheets
Asset Registers
Licence Registers
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📌 Project Coordinator – Transitions (Melbourne)
🏢 Jobtailor
📍 Melbourne