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RACV Healesville Country Club & Resort | Permanent Full Time
Generous employee benefits & discounts on RACV products & 10 resorts
Join a trusted Australian brand & Victoria's largest member-based organisation
Great things start here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Healesville Country Club & Resort, in Victoria's Yarra Valley surrounded by wineries, restaurants, and walking trails, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
We are seeking an experienced and motivated
Front Office Duty Manager
to join our team on a
Permanent Full Time
basis.
You will be responsible for the day-to-day operation of the Country Club & Resort during your shift, ensuring exceptional service is delivered to members, guests and visitors at all times. As a hands-on leader, you will support and guide the Front Office team, work closely with Housekeeping and other departments, and play a key role in maintaining smooth operations across the property.
You will supervise daily operations, resolve guest concerns, support team development, maintain service standards, and help create a safe and welcoming environment for both guests and employees. This role is ideal for an experienced hospitality professional who enjoys leading from the front and thrives in a fast-paced environment.




As RACV Healesville Country Club & Resort operates 24 hours a day, 7 days a week, this Permanent Full Time role requires flexibility to work a rotating roster including mornings, evenings, weekends and public holidays.
This could be just the right role for you?
As a
Front Office Duty Manager
, you will play a key role in the day-to-day operation of Healesville Country Club & Resort.
Your key responsibilities will include:
Lead, supervise and support the Front Office team to deliver exceptional guest experiences
Respond to guest enquiries, requests and feedback promptly and professionally
Ensure smooth Front Office operations, including check-in, check-out and guest services
Liaise with Housekeeping, Maintenance and other departments to ensure guest needs are met
Assist with training, coaching and development of team members
Support resort operations and maintain awareness of conferences, events and activities across the property
Monitor property presentation and service standards to ensure a consistently high-quality guest experience
Maintain a safe and secure environment for guests and employees
Respond to incidents and emergencies as required and support resort-wide operational needs
What you'll need to be successful
Previous experience in a Front Office supervisory, Duty Manager or leadership role within a hotel,



resort or hospitality environment
Experience in a 4-5 star hotel or resort workplace, with Opera PMS experience highly regarded
Strong leadership skills with the ability to coach, motivate and develop team members
Excellent communication, problem-solving and guest service skills
Confidence in managing guest feedback and resolving issues professionally
Strong organisational skills and attention to detail in a fast-paced environment
Knowledge of emergency procedures and the ability to remain calm under pressure
Current Driver Licence
Hold a valid Working With Children Check or be willing to obtain one
Excellent personal presentation and a genuine passion for hospitality
Flexibility to work across a 7-day rotating roster, including weekends and public holidays
We are Offering
Permanent Full Time leadership opportunity
Opportunity to join during an exciting period of growth
Ongoing training, learning and career development opportunities
Generous discounts on accommodation across 10 RACV resorts, dining, roadside assistance and insurance products
Access to health and wellbeing benefits, including discounts on gym memberships, golf, spa treatments and more
Employee benefits including paid volunteer leave, parental leave, employee referral incentives and Employee Assistance Program support
Complimentary onsite parking
Employee recognition programs and reward initiatives
A supportive, values-led culture where collaboration, development and exceptional guest experiences are genuinely valued
The RACV difference
Challenge yourselfwith diverse work and go further than you thought at RACV.
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📌 Duty Manager (Melbourne)
🏢 RACV
📍 Melbourne