East St Kilda Dental is looking for a warm, confident and highly capable Senior Dental Receptionist to become an important part of our growing practice.
This is not a standard dental reception role.
We are looking for someone who genuinely loves people, builds trust naturally, communicates exceptionally well, takes ownership of the appointment books, and wants the opportunity to grow with the clinic based on their performance and contribution.
You will often be the first person a new patient speaks to. That means your role matters.
A great conversation can be the difference between someone continuing to put off their dental care and someone finally feeling comfortable enough to come in. We want someone who understands that.
What you will own
Patient relationships and new enquiries
Create a warm and memorable experience from the very first interaction
Speak with inbound leads and current patient enquiries
Build rapport and trust over the phone
Ask thoughtful questions to understand what the patient actually needs
Help nervous, hesitant or uncertain patients feel comfortable
Follow up enquiries that have not yet booked
Guide suitable patients toward booking without pressure or scripts
Build genuine relationships with existing patients
Help strengthen patient loyalty and long‐term retention
Manage dentist and hygiene appointment books
Identify gaps and proactively work to fill them
Maintain cancellation and short‐notice lists
Follow up overdue recalls
Follow up unscheduled treatment
Reconnect with patients who have fallen out of regular care
Help reduce cancellations and failed attendance
Think ahead about upcoming capacity and opportunities
Work closely with the clinical team to keep schedules running efficiently
The kind of person we are looking for
Naturally warm and personable
Someone patients remember
Confident and engaging on the phone




Comfortable having real conversations rather than reading from scripts
Empathetic but commercially aware
Proactive rather than waiting to be told what to do
Organised and dependable
Comfortable taking ownership
Good at solving problems
Interested in understanding how a successful dental practice operates
Motivated by improvement, responsibility and growth
This role can grow
For the right person, this does not need to remain a traditional reception position.
As the clinic grows, there will be opportunities to take on greater responsibility based on your strengths, performance and contribution.
New patient coordination
Appointment book performance
Recall and reactivation systems
Practice operations
Training new team members
Leadership responsibilities
About East St Kilda Dental
East St Kilda Dental is an established community dental practice serving St Kilda East and surrounding areas.
We provide comprehensive general, preventive, restorative and cosmetic dentistry.
We want to build a practice where patients do not feel like numbers. They should feel known, remembered and cared for.
We are equally focused on building a strong team culture where good people are trusted, developed and given opportunities to grow.
What success looks like
New patients feeling comfortable before they ever walk through the door
Enquiries being followed up rather than forgotten
Appointment gaps being actively worked
Patients returning because they feel connected to the practice
Clinicians having productive, well‐managed books
The front desk running calmly and professionally
The clinical team knowing they can rely on you
You taking on more responsibility as your capability grows
Hours
[Insert full-time / part‐time hours and preferred days]
Flexibility may be available for the right person.
Remuneration
Salary: $75K-$85K + superannuation, with potential performance‐based bonuses available on top.
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📌 Senior Dental Receptionist & Dental Assistant (Melbourne)
🏢 East St Kilda Dental
📍 Melbourne