Employment Type: Permanent Full Time
Position Classification: Admin Off Lvl 5
Remuneration: 82337.78 - 84205.25 full-time equivalent base salary range (+12% super + 17.5% leave loading and salary packaging)
Hours Per Week: 38
Requisition ID: REQ693013
Location: Westmead
Applications Close: Midnight on 27 September 2026
For role related queries or questions contact Vanessa Hardaker on [email protected]

At the , every role helps children and young people live their healthiest lives.

As the largest paediatric health service in Australia, we care for thousands of children each year, in hospital and at home. Our people are united by compassion, collaboration and excellence in care.

What you'll be doing

The Team Leader will coordinate the day to day operation of the telephonists by managing staff, the roster, work flow and priorities. The role will also have responsibility to mentor, coach and develop team members, ensuring services are provided within agreed timeframes.

The Team Leader will provide telephony assistance as required, particularly during high call demand or in instances of unexpected vacancies .

The Team leader will work in collaboration with the CHW Patient Administration Manager to ensure quality of service and expedite the identification, resolution and escalation of issues as required.

Additional Benefits (where applicable): Flexible work opportunities, Salary packaging and meal entertainment benefits, accrued days off (ADOs), fitness passport, employee assistance program (EAP)

How to Apply:




Click 'Apply Online' and submit your application including:

A resume (maximum 5 pages) outlining your experience

Responses to the questions below: * Experience in the supervision of staff within a busy switchboard/call centre environment and in leading team to maximise staff performance.

- Demonstrated ability to develop & maintain an electronic 24 hour, 7 day a week rotating roster.
- Excellent customer service and communication skills - both written and verbal.
- Ability to perform a wide range of administrative tasks, while managing competing work priorities and work flow within allocated resources
- Ability to make clear and concise decisions, learn and create new processes required for the department.
- Experience in operating a switchboard, exposure to Microsoft Office packages including Word, Outlook, Excel and ability to use other systems such as IPM, Healthroster, Staff Link, HETI (or similar)

Child Safe Standards:
SCHN is committed to maintaining a child-protected environment that respects and upholds the rights of children and young people, in line with NSW Health's commitment to We aim to ensure that children and young people feel safe, supported, and included in their care.



All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

Additional Information:

SCHN is an Equal Opportunity Employer that values diversity, recognising that a diverse workforce strengthens our culture and enhances the care we provide to children, young people and their families.

Permanent NSW Health roles require Australian citizenship or permanent residency. Temporary visa holders may be considered where no suitable Australian citizen or permanent resident is identified.

NSW Health must be met prior to commencement.

This position requires a Working with Children Check (WWCC) issued by the

Where required, overseas qualifications must be formally assessed by the or relevant authority for recognition in Australia.

An Eligibility List may be created for future permanent and temporary full or part time vacancies.

Need more information?
1) Click here for the
2) Find out more about for this position

Aboriginal and Torres Strait Islander people are strongly encouraged to apply. We recognise the value of Aboriginal staff providing health care to Aboriginal children and families. For application support, visit the NSW Health Aboriginal Recruitment tool, to assist in preparing your application, or contact the SCHN's Aboriginal Workforce Consultant at

For technical support please contact 1300 679 367

Learn more about

, , and

📌 SCHN - Switchboard Team Lead (Westmead)
🏢 NSW Health
📍 Westmead