The Opportunity
The Platform Support Lead - Organisational Performance, leads the support function for VicGrid's Human Capital Management (HCM) system - PeopleCentral (SAP SuccessFactors) and the Health & Safety Incident Management System. The role drives continuous improvement, problem solving, and administration of all these systems and their individual modules. The HCM modules include SAP SuccessFactors Employee Central, Performance Management and Goal Management, Learning, Recruitment and Onboarding.

The role will manage key vendors and support partner relationships, act as the first point of contact for platform issues and oversee issue resolution through to completion. The role also ensures platform security, stability and currency through ongoing maintenance, updates and enhancements.

What you will deliver
• Lead the operational support, administration and continuous improvement of SAP SuccessFactors and associated organisational performance platforms.
• Manage platform performance, stability, security and data integrity through proactive monitoring, issue management and system optimization.
• Develop and execute platform lifecycle activities, including upgrades, releases, patching, maintenance and enhancement programs.
• Establish and maintain governance, reporting and performance monitoring frameworks, including platform licensing, operational metrics and service outcomes.

What you will bring
• Critical Thinking and Problem Solving - Resolves issues through deep understanding or interpretation of existing guidelines. Where guidelines are not available, analyses ideas available and takes action through self, or in consultation with others to resolve problems. If required, determine additional information needed to make informed decisions.



Applies critical thinking and problem-solving concepts in the right context.
• Stakeholder Management - Identifies issues in common for one or more clients or stakeholders and uses them to build mutually beneficial partnerships; Identifies and responds to stakeholder's underlying needs; Uses understanding of the stakeholder's organisational context to ensure outcomes are achieved.
• Influence and Persuasion - Gains agreement to proposals and ideas; Build behind the scenes support for ideas to ensure buy-in and ownership; Uses chains of indirect influence to achieve outcomes; Involves experts or other third parties to strengthen case.
• Innovation and Continuous Improvement- Seeks opportunities for continuous improvement and ways to innovate; Offers suggestions and ideas, encourages others to do the same; Leverage on existing continuous improvement systems and procedures to improve outcomes, quality and efficiency of work; Creates space for learning and innovation by seeking for input and feedback from others.

What we offer you
• Career advancement and career development opportunities.
• Annual salary increases and incremental performance-based payments over the course of your employment.

Other relevant information
Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a National Police Check. Applicants must be an Australian/New Zealand citizen or an Australian Permanent Resident.

How to Apply
The work location for this position is 2 Lonsdale Street, Melbourne, hybrid work arrangements available.

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience. Applications close on Thursday 1 October 2026.

📌 Platform Support Lead - Organisational Performance (Melbourne)
🏢 VicGrid
📍 Melbourne