Support Facilitator, Quality Support Program

· Help children have the best start in life through high quality education & care.

· Improve outcomes for children and families in early education and care.

· Join an expert team working across governments at the national level.

About ACECQA

We want children in Australia to have the best start in life through quality education and care.

We provide national leadership on the implementation of the National Quality Framework (NQF) and collaborate with the Australian and state and territory governments to:

· implement changes that benefit children birth to 13 years-of-age and their families

· monitor and promote the consistent application of the Education and Care Services National Law across all states and territories

· support the early childhood education and care sector to improve quality outcomes for children

We strive for innovation and continuous improvement and are committed to keeping the sector and the community informed with the latest developments in early childhood education and care.

ACECQA is committed to being a child-safe organisation, implementing the National Principles for Child Safe Organisations and actively promoting the safety and wellbeing of children.

The Role

The Support Facilitator, Quality Support Program will focus on developing and delivering tailored professional learning and support to children’s education and care services. Professional learning and support will be designed and delivered to support the building of each service’s capability to meet or exceed the National Quality Standard (NQS) and the Children’s Education and Care Services National Law and National Regulations. The Support Facilitator, Quality Support Program will also build and maintain culturally safe, collaborative, effective and genuine relationships with identified services and other relevant stakeholders to gain buy-in and commitment and to achieve program outcomes.

This role is full-time and fixed term to 30 June 2027 at ACECQA Band 5 ($106,584 - $126,066).

The key duties of the position include:

Key Accountabilities

· Through the use of professional learning and support approaches, including goal setting, service visits, coaching techniques, workshops and webinars work directly with NSW children’s education and care services to meet or exceed the NQS and/or the National Law and Regulations.

· Build and maintain collaborative, effective,



genuine and culturally secure professional relationships with education and care services to identify and implement quality improvement goals, increase program participation and engagement and achieve program outcomes.

· Work cooperatively and collaboratively within the QSP and LQRS teams, and across ACECQA, to achieve the identified objectives and results.

· In collaboration with the Quality Support Program Managers, support the development and delivery of engaging, relevant and culturally safe professional learning materials for webinars, communities of practice, workshops, resources, meetings, and other activities as needed to support outcomes and engagement.

· Ensure program related documentation is developed, accurate, managed and stored to comply with all ACECQA policies and procedures, timelines and stakeholder expectations.

· Capture and actively report on participation and engagement data, develop reports and respond to regular and urgent requests for information as required.

· Conduct, deliver and assist with organising travel, service visits, meetings, workshops, webinars and/or events located across NSW as required by the project schedule and plans.

· Adhere to ACECQA’s policies, procedures and Code of Conduct and demonstrate behaviours that support the building of an inclusive and agile performance culture and act ethically and professionally in accordance with ACECQA’s values of Integrity, Commitment, Respect and Collaboration.

· Other duties as required.

Eligibility

Key Selection Criteria

· Demonstrated experience in and contemporary knowledge of professional learning and support approaches within the children’s education and care sector.

· Strong knowledge of and extensive experience in delivering children’s education and care, the National Quality Framework and embedding quality improvement outcomes and compliance with legislation.

· Developed interpersonal, written and verbal communication skills, including a demonstrated ability to research and interpret information and communicate effectively across a diverse range of audiences, including developing and delivering presentations, resources and online learning.





· Proven ability to develop collaborative, positive and productive working relationships with internal and external stakeholders and negotiate with confidence to support program outcomes.

· Demonstrated ability to use a range of technologies and learn new systems quickly and efficiently.

Notes

How to apply

The closing date for applications is 30 September 2026 at 11.59pm.

Important Note: Please ensure you follow the recruitment process outlined below, otherwise you may not be considered for the role.

To apply, please register with the ACECQA Recruitment Candidate Portal, navigate to the Support Facilitator, Quality Support Program vacancy and click Apply for Job. The application process will require you to:

· Attach a CV of no more than 5 pages which demonstrates your ability to meet the criteria contained in the position description.

· Provide the details of at least two referees who have directly supervised you within the last five years of employment.

· Attach a written response to the targeted questions below of no more than 2 pages

Targeted Questions

1. Can you elaborate on your experience in providing professional development and support to education and care services including interactive, engaging, and relevant professional learning materials for webinars, communities of practice, workshops, and resources?

2. Can you share your experience in leading education and care services, particularly in relation to the National Quality Framework (NQF)?

3. Describe a time when you coached and/or mentored someone to achieve their goals and outcomes, particularly in relation to enhancing child safety practices and positive outcomes for children.

All complete applications will be acknowledged.

More information

If you have any questions about the role or recruitment process, please contact the Recruitment team at ***********@acecqa.gov.au.

Notice to agencies

ACECQA will not accept applications from any source other than directly from a candidate for this vacancy. Recruitment agencies must have received instructions from ACECQA in relation to a specific vacancy in order to submit applications on behalf of candidates.

ACECQA is collecting the information requested in the advertisement for the purpose of selection, recruitment and engagement of staff. ACECQA is authorised to do so by the Education and Care Services National Law. Please refer to our Privacy Policy which can be accessed at http://www.acecqa.gov.au/privacy-policy.

📌 Support Facilitator, Quality Support Program (Perth)
🏢 ACECQA
📍 Perth