About the role

The role of a Support Coordinator & Psychosocial Recovery Coach is to provide individualised support to participants (who have a disability and/or mental illness) of the National Disability Insurance Scheme (NDIS). The Support Coordinator & Psychosocial Recovery Coach will work with the participant to implement the supports within the person's plan for the purpose of building capacity, managing the impact of their disability, and improving their health, well-being, and participation within the community.

Key responsibilities

- Conduct assessments to understand clients' psychosocial needs, strengths, and goals.

- Develop and monitor personalised recovery and NDIS plans, including plan reviews and tribunal supports.

- Provide empathetic coaching, emotional support, and skill-building to enhance clients' resilience and life skills.

- Coordinate services and connect clients with community, housing, employment, and mainstream or specialised supports.

- Advocate for clients' rights and empower them in their recovery journey.

- Maintain accurate client records, progress reports, and documentation.

- Engage in ongoing career development and meet KPI targets efficiently.

About you

- Minimum Diploma in Community Services,



Mental Health, AOD, or Youth Work, or higher qualifications.

- At least 1 year of experience in Support Coordination and/or Psychosocial Recovery Coaching.

- Strong interpersonal, communication, and documentation skills.

- Knowledge of community resources and an ethical, culturally sensitive approach.

- Right to work in Australia.

- Satisfactory completion of safety screening including a National Police check, International Police check (if required), a NDIS Working screen check.

- A current Victorian Working with Children Check (Employee).

- Current Victorian Drivers License.

About us

One Step Care is a Registered NDIS provider, known for providing support services to participants with disability, and supporting them towards their mental health across Victoria. At One Step Care, we take pride in being a passionate care provider, with a focus on promoting inclusivity, independent living, and equality for all. We work towards building capacity in participants and offer them personalised services to enhance their mental health and wellbeing and encourage them to live as autonomously as possible.

📌 Support Coordinator & Psychosocial Recovery Coach (Melbourne)
🏢 ONE STEP CARE AUSTRALIA
📍 Melbourne