About the role:

Reporting to the Business Manager, the VPSG4 Project Officer supports the effective delivery and continuous improvement of Victoria Police's User Pays services. The position coordinates policy, project, governance and stakeholder activities and provides informed advice to the User Pays team, internal stakeholders and frontline police.

The role will contribute to the implementation of the Event Management System and support updates to User Pays policies, procedures and guidance materials.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

- Manage the User Pays team which consists of two VPSG-3 employees.
- Coordinate User Pays projects, activities and business improvement initiatives.
- Support the development and implementation of internal User Pays policies, procedures and service standards.
- Research and analyse operational and policy issues and prepare informed advice and recommendations.
- Respond to complex enquiries and escalate significant issues where appropriate.
- Support change activities associated with the Event Management System and changes to legislation and internal policy.
- Develop and maintain User Pays guidance materials, including user guides and frequently asked questions.
- Liaise with relevant areas to support updates to the User Pays Victoria Police Manual.
- Build effective relationships with internal and external stakeholders and participate in relevant working groups.
- Maintain project governance records and prepare timely progress reports, briefs and correspondence.

About You:

The successful candidate will ideally have the following skills and experience:

- Demonstrated project coordination, research and analytical skills, with the ability to manage competing priorities and deliver quality outcomes within required timeframes.
- Well-developed written and verbal communication skills, including experience preparing clear and concise briefs, reports, correspondence and guidance materials.
- Sound judgement and problem-solving skills, with the ability to identify issues, analyse information and contribute to practical solutions.




- Demonstrated ability to build effective relationships and work collaboratively with a range of internal and external stakeholders.
- Experience supporting policy development, business improvement or organisational change in a complex environment.
- A professional and adaptable approach, including the ability to manage sensitive information appropriately.

Further Information:

- One (1) x full-time, ongoing position available.
- This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
- Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
- The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
- We expect our people to foster a secure and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.

Your application must include:

- Resume
- Completed application form - the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement.

Applications close midnight, Sunday 4 October 2026.

Please Note: All applications will need to be submitted through one of the following platforms: Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via other platforms or email.

For further information, please contact: Cheryl Hamilton on (03) 8335 8*** or ***************@police.vic.gov.au

We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application),



please contact VPS Recruitment via email **************@police.vic.gov.au or on (03) 8335 6***.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.

Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.

In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.

We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work."

If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click the apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.

Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps

📌 Project Officer (Melbourne)
🏢 Victoria Police
📍 Melbourne