About the Company

A well-established Managed Services Provider with over a decade of experience supporting corporate and education clients across Melbourne. They've built a loyal customer base through consistent, high-quality service — and they're growing.

The Opportunity

An onsite IT Support Officer role covering schools across Melbourne's North Western Suburbs. You'll be the friendly, capable face of IT for students and staff — keeping devices, systems and classroom tech running so teachers can focus on teaching.

What's on Offer

- A stable, full-time role with a genuine path into broader MSP positions

- Onsite parking at every school — no city commute, no client-site scrambling

- Hands-on mentoring from an experienced IT team

- A workplace that notices initiative and rewards it

About You

This role suits someone early in their IT career with solid fundamentals and a genuine interest in helping people. You'll bring:

- At least 1 year of IT support experience (helpdesk, field support, or similar)

- Good working knowledge of Windows 10/11 and Microsoft 365

- Basic hardware troubleshooting skills — desktops, laptops, printers, and mobile devices

- Strong communication skills and the ability to work independently

- A proactive attitude and willingness to learn





- Valid driver's licence and reliable vehicle

- Completed or currently completing a Certificate III or IV in IT (or equivalent)

- Current Working with Children Check (or willingness to obtain) and Police Check

Bonus Points For:

- Experience in a school or education environment

- Basic networking and wireless knowledge

- Familiarity with helpdesk or ticketing systems

Key Responsibilities

- Deliver Level 1 support for hardware, software, and network issues

- Respond to helpdesk tickets and walk-up requests

- Set up and maintain student and staff devices

- Support AV systems (projectors, Vivi, classroom tech)

- Manage user accounts — password resets, access issues

- Perform routine maintenance, updates, and accurate documentation

- Assist with IT inventory and escalate complex issues when needed

- Support during exams and school events

Eligibility

Applicants must be Australian Citizens or Permanent Residents — we're unable to consider temporary visa holders for this role.

Apply Now

If you enjoy solving problems and helping people, this is a outstanding next step. Send through your resume — we look forward to talking with you.

📌 Level 1 Onsite Support (Melbourne)
🏢 Team Employment
📍 Melbourne