Make a real difference within Housing and Homelessness Services and support Queenslanders by providing responsive, high-quality housing services. If you’re customer-focused, detail-oriented and passionate about helping people, this is your chance to be part of work that truly matters.

Your role within Housing and Homelessness Services will support the department to provide home purchase assistance and debt management services directly to customers and property management services that support Frontline Services staff. The work you will do helps someone every day, and that means the world to us.

You will support frontline staff to effectively deliver housing services to customers.

What you will be doing:

- Provide customers with a high level of service and accurate, up-to-date information regarding current and existing financial assistance products and services through the Loan Information Hotline.
- Provide advice to customers and other stakeholders about the department's requirements in relation to eligibility, assessing, processing and settlement of loan applications as well as ongoing loan management issues.
- Provide information and advice and preparing documentation for staff, customers and their representatives in relation to loan management, registry and related issues.




- Deliver quality customer services through accurate product and procedural advice/options and prompt and responsive service delivery.
- Process requests from shared equity customers, including applications to sell, refinance or renegotiate agreements and providing options and advice regarding the Health, Safety and Environmental Management policy.
- Reassess monthly instalments based on the department's guidelines, information from customers and changes to interest.
- Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

The skills you will need include being able to:

- Act proactively and can work unsupervised with a self-directed approach.
- Respond flexibly to changes in business processes and procedures.
- Seek clarity of tasks and organise yourself to meet consecutive deadlines and report progress.
- Communicate and work collaboratively with internal and external stakeholders, ensuring that their needs are met.
- Act professionally at all times and adopt a principled approach by adhering to public service values including the Code of Conduct, taking responsibility for accurate completion of work.

Applications to remain current for 12 months

📌 Customer Service Officer (Frontline Support) (Brisbane)
🏢 Department of Housing and Public Works
📍 Brisbane