The Role

We are looking for a proactive and customer-focused Customer Service Officer to join our Sales & Logistics team. This is a great opportunity for someone with experience in customer service, order processing, despatch, transport administration or logistics coordination who is ready to build their career in a fast-paced working environment.

You will be a key point of contact for customers and internal teams, managing orders and helping coordinate the timely delivery of bulk and packaged products.

This is a full time permanent role, with some flexible Saturday work on rotation once fully trained

Your Responsibilities Will Include:

- Processing customer orders accurately and efficiently
- Responding to customer enquiries and resolving delivery-related issues
- Coordinating deliveries with transport carriers and operational teams
- Maintaining accurate order, delivery and customer records
- Building positive working relationships with customers, carriers and internal stakeholders
- Supporting safe supply-chain practices and compliance requirements
- Following established procedures, standards and customer-service processes
- Providing flexibility to support operations across the Booragoon and Kwinana sites

About You

You bring a positive, practical approach to customer service and can remain organised when priorities change. You communicate clearly, take ownership of issues and enjoy working as part of a team.

Ideally, you will have:

- Experience in customer service, administration, despatch, transport or logistics coordination
- Strong communication and relationship-building skills
- Good attention to detail and confidence managing multiple tasks
- Sound computer skills and the ability to learn new systems quickly
- Experience in construction materials,



industrial supply, transport, manufacturing or a similar environment — advantageous, but not essential
- SAP experience — advantageous, but training can be provided
- A willingness to learn product, site and Chain of Responsibility requirements

What We Offer

- A permanent, full-time position based in Booragoon with on-site parking
- Working from home days
- Structured onboarding and training in our products, systems and processes
- Exposure to a broad range of customers and operational teams
- Career-development opportunities across Cockburn Cement and Adbri
- A supportive, safety-focused and inclusive workplace
- Discounts off a wide range of leading brands
- Monday to Friday role, with some versatile Saturday work on rotation once fully trained

Creating and Supporting a Diverse Workforce

Cockburn Cement recognises that diversity in our workforce drives innovation, encourages creativity and better equips us to respond to the challenges facing our industry. We are committed to increasing diversity within our workforce and our industry as a whole and as such, we welcome and strongly encourage applications from women and Indigenous people.

Our Business

Cockburn Cement is the leading Western Australian manufacturer of cement, lime and packaged cement and drymix products. We supply the construction, mining and agricultural industries and with the emergence of major global resource industries, have become a major supplier of lime for alumina, gold and mineral sands processing industries. Our major manufacturing operations are located at Munster, Kwinana, Dongara and Woodman Point with smaller plants and depots in regional locations.

We welcome all applications, even if you believe you do not tick all the boxes!

#LI-POST

📌 Customer Service Officer (Booragoon)
🏢 Adbri
📍 Booragoon