Quality Assurance & Cx Performance Lead Melbourne

Quality Assurance & Cx Performance Lead Melbourne

15 Sep
|
Jobtailor
|
Melbourne

15 Sep

Jobtailor

Melbourne

Jobtailor in Australia seeks a QA leader to oversee quality standards across omni-channel support.
You will assess interactions, evaluate agent and AI performance, and manage complaint workflows while driving continuous improvement in customer experience.You will lead QA calibration, extract insights from CSAT/FCR/AHT data, and collaborate with multiple internal teams to address risks and ensure contractual compliance.
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📌 Quality Assurance & Cx Performance Lead Melbourne
🏢 Jobtailor
📍 Melbourne

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