Job Description
As a Fleet Services Officer, you'll play a key role in delivering exceptional customer service and operational support across a range of fleet management activities, including CTP and registration renewals, fuel cards, driver kits, tolls, and infringements.
Job Requirements
Customer service, administration, retail, or hospitality experience.
Robust organisational skills and ability to meet deadlines.
Excellent communication and interpersonal skills.
Problem-solving mindset with a customer-focused approach.
High attention to detail.
Proficiency in Microsoft Office, particularly Excel and Word.
Ability to work effectively in a fast-paced team workplace.
Job Responsibilities
Manage customer enquiries and support fleet services, including fuel cards, tolls, registrations, and infringements.
Deliver timely, accurate service while meeting agreed service standards and deadlines.
Take ownership of customer requests and work to resolve issues efficiently.
Collaborate with internal teams to support operational outcomes and enhance the customer experience.
Build strong stakeholder relationships and contribute to a positive team culture.
Handle customer complaints professionally and in line with company procedures.
Job Benefits




Recharge and relax with up to four extra days of leave each year.
We call them Wellness days
We offer industry leading 20 weeks paid parental leave
Save plenty with vehicle salary packaging
Monetary service milestone awards
Recruitment referral bonus
Discounted mobility products and services
Adaptable work arrangements
Career progression opportunities (over 25% of our vacancies get filled internally!)
Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
Two paid volunteer days each year to give back to causes that matter to you
Health and wellbeing support including a subsidy and an creative Employee Assistance Program
What's next
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging while also offering work-life balance and career development.
We are a proud equal chance employer and welcome everyone to our team.
As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
Aboriginal and Torres Strait Islander candidates are encouraged to apply.
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📌 Customer Service And Operations Officer Sydney (Australia)
🏢 SG Fleet AU
📍 Australia