Job Description
Job Description Are you passionate about hospitality and delivering unforgettable guest experiences? Look no further! Mercure Sydney Bankstown is seeking a agile and enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests.
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What will you be doing?
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Deliver service excellence, from check in to check out and everywhere in between
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Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel's facilities to taking reservations and maintaining guest accounts
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Provide passionate, knowledgeable and friendly service to external and internal guests at all times
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Answer all telephone calls in a skilled manner according to brand standard
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Reconcile cashier floats at the completion of each shift.
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Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and perks and signed up to the loyalty program
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📌 Guest Service Agent Mercure Sydney Bankstown New South Wales
🏢 MERCURE IT
📍 New South Wales