• Handle inbound calls from existing customers
• Guide customers through challenging financial circumstances
• Assess financial hardship eligibility
• Establish manageable payment plans
• Navigate tailored solutions to help customers maintain essential energy services
• Provide empathetic, active listening and problem-solving support

Requirements

- Minimum of 12 months experience within retail, hospitality or customer service
- Exceptional customer service and empathy skills
- Positive, self-motivated attitude
- Ability to work a weekly rotating roster of 8:00am–4:00pm, 9:00am–5:00pm and 10:00am–6:00pm

Core Competencies





Demonstrates solid customer service capabilities with a focus on empathy and problem-solving to assist customers in financial hardship. Skilled in establishing payment plans and navigating tailored solutions to maintain essential services.

Highest-signal resume keywords

- Customer Service Experience
- Empathy Skills
- Problem-Solving Support
- Financial Hardship Assessment
- Payment Plan Establishment

ATS Optimization Keywords

Soft Skills

- Active Listening
- Positive Attitude
- Self-Motivation

Industry Keywords

- Retail
- Hospitality
- Customer Service
- Financial Circumstances
- Energy Services

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📌 Customer Assist Specialist – Payment Assist (Richmond)
🏢 Jobtailor
📍 Richmond