Job Description

Overview

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We're looking for passionate and customer-focused individuals to join our team as a Customer Service Representative in ourCumbria Area. This is an exciting chance to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.

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This a position starting immediately. This role requires flexibility with shifts available across seven days a week.

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The pay for this position will be£30,911.40 per annum.

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The number of contracted hours will be 45 per week - flexibility with working days and times is essential

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If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!

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Responsibilities

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- Greet customers warmly upon their arrival, assisting them with the rental process from start to finish
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- Delivery and collection of vehicles across the region
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- Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems
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- Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer
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- Conduct vehicle inspections with customers before and after rental periods,



noting any pre-existing damage and explaining the return procedures
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- Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively
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Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements

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Qualifications

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Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised.

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- Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
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- Previous experience in customer service.
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- Strong attention to detail and the ability to multitask in a busy environment.
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- Strong work ethic and positive attitude.
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- The flexibility to work a variety of shifts, including evenings and weekends.
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Additional Information:

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- Please let us know about any accommodations you may need to participate in therecruitment process.
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- No drug or alcohol related offence within the last five years is permitted.
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- You must be over 21 years of age for insurance purposes.
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- You must have a full manual UK or EU drivinglicence.
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- Location: Penrith
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📌 Customer Service Delivery Representative - Penrith (New South Wales)
🏢 Enterprise Holdings
📍 New South Wales