Job Description

Company Description

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Ibis Newcastle is looking for a Part Time Hotel Receptionist to join this ever thriving and exciting workplace!

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Job Description

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- Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
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- Support and value the contributions of all team members, creating trust and empowering our people
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- Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
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- Be an advocate of ALL: Accor's loyalty program to non members
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- Checking guests in and out Maintaining accurate guest accounts
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- Taking bookings, providing helpful information & entering reservations
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- Answering guests queries in a timely and efficient manner.
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- Addressing guest requests and handling guest complaints in a positive manner.
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- Liaise with inter departments to assist guest and advise of room moves
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Qualifications

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- Previous hotel front office reception experience preferable
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- Professional telephone manner and exceptional customer service skills
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- Excellent communication, interpersonal and time management skills
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- A friendly and positive can-do attitude who enjoys working in a team
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- Previous experience Opera desirable not essential
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What Is In It For You

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- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
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- Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
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📌 Front Office Receptionist (New South Wales)
🏢 Accor
📍 New South Wales