Msp It Support Desk Lead: Leadership, Coaching & Sla Victoria

Msp It Support Desk Lead: Leadership, Coaching & Sla Victoria

15 Sep
|
Tecala Group
|
Victoria

15 Sep

Tecala Group

Victoria

Job Description
Tecala Group, Melbourne, is seeking an experienced TOC Team Leader to mentor L1/L2 Support Engineers.
You will drive proactive incident management and uphold SLAs, while coaching the TOC team and coordinating with vendors.
The role blends leadership with hands-on technical oversight in a energetic MSP setting.
You'll guide performance, rostering, and cross-functional collaboration, shaping improvements and staff development as the company grows.

📌 Msp It Support Desk Lead: Leadership, Coaching & Sla Victoria
🏢 Tecala Group
📍 Victoria

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