- Provide outstanding sales and service through face-to-face interaction and inbound and outbound calls
- Handle Everyday Banking enquiries, account openings, and related processes
- Deliver customer-obsessed service to drive customer satisfaction and first call resolution
- Provide timely and accurate information via telephone and online channels
- Support and educate customers in using digital platforms and online banking features
- Provide support for digital onboarding processes
- Listen, build trust, and ask appropriate questions to exceed customer expectations and improve outcomes
- Contribute to a team culture balanced across people, customer, risk, and performance
- Ensure compliance with internal policies, external requirements, privacy and FSRA legislation, and Underwriting Guidelines

Requirements

- Experience in delivering high quality customer experience
- Comfortable with digital customer service platforms to assist customers in real-time
- Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
- Understanding of digital verification and ID validation systems used in customer onboarding
- Proficiency in digital payment technologies, such as mobile wallets and online payments
- Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online




- Ability to comply with internal policies and procedures and external requirements, including Privacy, FSRA, legislative requirements, and Underwriting Guidelines
- Growth mindset; applicants are not expected to have 100% of the listed skills

Core Competencies

Demonstrates expertise in delivering high-quality customer experiences through effective communication and support for digital banking services. Proficient in navigating digital platforms and ensuring compliance with privacy and regulatory requirements.

Highest-signal resume keywords

- Customer Experience Delivery
- Digital Banking Applications
- Digital Payment Technologies
- Compliance with Privacy and FSRA
- Digital Onboarding Support

Hard Skills

- Customer Service
- Digital Banking
- Account Opening Processes
- Digital Verification Systems
- ID Validation
- Mobile Wallets
- Online Payments
- Troubleshooting Digital Applications
- First Call Resolution
- Customer Satisfaction

Soft Skills

- Trust Building
- Active Listening
- Problem Solving
- Team Collaboration
- Growth Mindset

Industry Keywords

- FSRA Legislation
- Underwriting Guidelines
- Privacy Compliance

Tools & Technologies

- Digital Customer Service Platforms
- Online Banking Features
- Mobile Services

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📌 S&S Banking Consultant (Queensland)
🏢 Jobtailor
📍 Queensland