About the Role

We are seeking an experienced and motivated Second in Charge to support the Practice Manager in the day-to-day operations of a busy medical centre. This is a hands-on role that combines customer service, administration, and leadership responsibilities to ensure exceptional support for healthcare professionals, patients, and the broader practice team.

This is an excellent opportunity for someone with a strong background in medical administration, reception, or customer service who is looking to take the next step in their career.

Key Responsibilities

Healthcare Skilled Support Compile medical reports and correspondence

Type letters and manage patient recalls

Assist with administrative requests from healthcare professionals

Ensure administrative processes are completed accurately and efficiently Patient Services Welcome and assist patients in a professional manner

Resolve patient enquiries and concerns

Register immunisations and maintain accurate records

Escalate significant issues when required Administration & Practice Operations Banking and daily reconciliations

Sorting and distributing mail

Managing faxes and correspondence

Workers compensation administration

Batching and billing adjustments

Transferring patient records

Scanning and assigning documents to patient files

Answering incoming calls and managing appointments

Patient billing and payments





Supporting practice operations in the absence of the Practice Manager Workplace Health & Safety Promote a positive safety culture within the practice

Support the implementation of WHS policies and procedures

Assist with workplace inspections and audits

Report and follow up on workplace hazards

Support incident reporting and investigations

Assist with injury management and return-to-work processes About You To be successful in this role, you will have: Previous experience in administration, reception, customer service, or healthcare environments

Strong verbal and written communication skills

Excellent organisational and problem-solving abilities

High attention to detail and accuracy

Strong computer and telephone system skills

Ability to manage competing priorities in a fast-paced environment A collaborative and team-focused approach The ability to take initiative and work independently when required What We Offer Supportive and cooperative team environment

Opportunity to develop leadership and management skills

Ongoing training and professional development

Meaningful work supporting patient care and healthcare professionals

Career progression opportunities within a growing healthcare organisation Apply Now

If you are passionate about delivering outstanding customer service, thrive in a busy medical practice environment, and are ready to take the next step in your career, we'd love to hear from you.

Apply today and become an integral part of our team.

📌 Admin-Second In Charge (Rockingham)
🏢 ForHealth Medical Centres
📍 Rockingham